Systems Administrator IV - Jackson, United States - Jenzabar

Jenzabar Jackson, United States

Found in: Lensa US 4 C2 - 5 days ago

Description

Position Summary

The Managed Services Systems Administrator IV should have the proven ability to work either independently or in a team to achieve results.

Should have the ability to quickly analyze problems and to work cooperatively with clients and other Jenzabar associates to determine the problem, verify potential solutions, and to solve the problem in a professional, courteous, and accurate manner with a enough level of ongoing communication and follow-up.

The System Administrator IV will work with Jenzabar's Managed Services, Tech Consulting, PD, and Support teams to manage systems/servers/databases for CX, JX, JICS, J1, and other Jenzabar solutions.

In this position, the System Administrator IV will be able to blend their analytical, technical, and communications skills to provide responsive and accurate solutions to Managed Services Customers.

Expectations

Works cooperatively with Managed Services staff members, Clients and other teams/departments within Jenzabarto determine problems/solutions in delivery of Managed Services to customers.

Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software,network, or data issues.

Completes other duties as assigned by the Managed Services Manager or the designated Project Manager.

Provides technical expertise and recommendations in assessing software/hardware projects and initiatives.

Responsible for writing documentation/instructions related to standard and custom configuration of applicationsand operating procedures.

Identifies opportunities that can improve the efficiency of business processes within Managed Services and Clientoperations.

Responsibilities

Install, configure, upgrade, test, and deploy Jenzabar core products

Perform regular server checks, proactively identify problems, and provide effective solutions

Respond to customer tickets in timely and professional manner · Provide Monthly Remote Management reports to customers

Refresh development servers with production applications and data as needed.

Communicate and collaborate well with team members

Assist customers with resolving system issues and escalates problems when appropriate

Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines

Advanced understanding of Jenzabar core product Administration

Investigate and resolve application functionality related issues. Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution

Perform migrations of customer's data from on-prem to company hosting environments

Is experienced with two additional Jenzabar Product outside of the Jenzabar core

Is experienced with four additional Technologies as defined by the Managed Services Manager

Troubleshoot Windows or Linux performance problems

Troubleshoot Informix, Microsoft SQL or MySQL performance problems

Mentor and assist System Administrator I, II and III with issues they report before escalating

Qualifications

6-8 years in a Systems Administrator role

Experience with Web Servers, application servers and mission critical applications.

Windows or Linux experience

Experience working in a virtualized environment

Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities

Excellent analytical and problem-solving skills

Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates.)

Takes responsibility for and shows initiative in learning how to use/manage systems more effectively.

Excellent verbal and written communication skills.

Preferred Skills

Scripting - any language

Networking knowledge

Experience working in a high availability environment

Bachelor's degree

Microsoft, VMware or other related certification.

The pay range for this position is $61 k to 84k /year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience.

This position is eligible for an annual bonus in addition to a full range of benefits.

This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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