Jobs
>
Sacramento

    Guest Services Agent - Sacramento, United States - Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts
    Wyndham Hotels & Resorts Sacramento, United States

    6 days ago

    Default job background
    Description

    ** Guest Services Agent**

    Location: Sacramento, CA, US, 95811

    Property Name: La Quinta by Wyndham Sacramento - Downtown Req Id: 18483

    La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Sacramento - Downtown location in Sacramento , California .

    **Job Summary**

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    **Education & Experience**

    College course work in related field helpful.

    Experience in a hotel or a related field preferred.

    High School diploma or equivalent required.

    Computer experience required.

    Customer Services experience preferred.

    **Physical Requirements**

    Flexible and long hours sometimes required.

    Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Ability to stand during entire shift.

    **General Requirements**

    Maintain a warm and friendly demeanor at all times.

    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    Attend all hotel required meetings and trainings.

    Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to cross-train in other hotel related areas.

    Must be able to maintain confidentiality of information.

    Must be able to show initiative, including anticipating guest or operational needs.

    Perform other duties as requested by management.

    **Fundamental Requirements**

    Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

    Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

    Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

    Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

    Review Front Office log and Trace File daily.

    Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    Follow all cash handling and credit policies.

    Be aware of all rates, packages and special promotions as listed in the Red Book.

    Be familiar with all in-house groups.

    Be aware of closed out and restricted dates.

    Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    Be familiar with hospitality terminology.

    Have knowledge of emergency procedures and assist as needed.

    Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    Use proper two-way radio etiquette at all times when communicating with other employees.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    Be able to complete a bucket check, room rate verification report, and housekeeping report.

    Balance and prepare individual paperwork for closing of shift according to hotel standards.

    Maintain and market promotions and guest programs.

    Maintain a clean work area.

    Assist guests with safe deposit boxes.

    **COMPANY OVERVIEW:**

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

    We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

    Our Company is an Equal Employment Opportunity Employer.

    **Job Location:** La Quinta by Wyndham Sacramento - Downtown , 200 Jibboom Street , Sacramento , California 95811

    **Employment Status:** Full-time

  • Alaska Airlines

    Ground/ramp Service Agent

    4 days ago

    Alaska Airlines Sacramento, United States

    Company: Horizon Air The Team: · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from al ...

  • Pick n Pull Auto Dismantlers

    Call Center Agent/customer Service Representative

    3 days ago

    Pick n Pull Auto Dismantlers Sacramento, United States

    **We are having Open In-Person Interviews on Wednesday April 17th, 2024** · **Time: 9:00am - 2:00pm.** · **We would like to invite you to join us at 10850 Gold Center Drive, Suite 350 Rancho Cordova, CA 95670** · - **Please respond and confirm if you can attend.**_ · - Pay rates ...

  • Hawaiian Airlines

    Airport Guest Service Agent

    6 days ago

    Hawaiian Airlines Sacramento, United States

    Title Airport Guest Service Agent - Sacramento Description **Interview Schedule** · The interview process consists of the following: · A 60-minute group video interview · A 30-minute in-person final interview · Travel to/from the interviews and any subsequent relocation expen ...

  • Velocity Enterprises

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    1 week ago

    Velocity Enterprises West Valley, United States

    At Omniga, we value passion and dedication, as they are the driving forces behind our great ideas. Our values and company culture reflect this. Personal development is our top priority, as we need employees with diverse strengths. We are constantly working to support and promote ...

  • NovaWorks

    Guest Service/Reservation Agent in the Backoffice

    2 weeks ago

    NovaWorks North Highlands, CA, United States Freelance

    Are you interested in working for a young hotel start-up in North Highlands, CA that values sustainability and digitalization? Look no further than Koncept Hotels - we don't believe in outdated uniforms or boring lobby music · We are currently seeking a team member for our recept ...

  • American Airlines

    Seasonal Customer Service Agent- Part Time

    2 weeks ago

    American Airlines Sacramento, CA, US, United States Part time

    On this page you can apply for Job vacancy: Seasonal Customer Service Agent- Part Time · ...

  • Ken Schuurman - State Farm Agent

    Agent's Assistant

    3 days ago

    Ken Schuurman - State Farm Agent Sacramento, United States

    **Benefits**: · - Bonus based on performance · - Free food & snacks · - Opportunity for advancement · - Training & development · Position Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's ...

  • Integrity Marketing Group

    Broker Relations Representative

    4 days ago

    Integrity Marketing Group Sacramento, United States

    **About Applied General Agency** · At Applied General Agency, an Integrity company, the Broker Relations Representative facilitates professional relationships with insurance agents as the point of contact for operational support through prompt and professional communication in pe ...

  • GAT Airline Ground Support

    Am - Ramp Lead

    4 days ago

    GAT Airline Ground Support Sacramento, United States

    **Classification**: Variable Hour, Non-Exempt · Job Summary · Ramp Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Ramp Agents professional developm ...

  • Ken Schuurman - State Farm Agent

    Customer Service Representative

    3 days ago

    Ken Schuurman - State Farm Agent Sacramento, United States

    **Benefits**: · - Bonus based on performance · - Dental insurance · - Health insurance · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Ken Schuurman - State Farm Agent, you will genera ...

  • SCRAM of California

    Electronic Monitoring Agent

    1 day ago

    SCRAM of California Sacramento, United States

    **Join the Future of Public Safety: Empower Change as an Electronic Monitoring Agent at SCRAM of California** · **Who We Are** · SCRAM of CA/NV/AZ/HI/ID is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Sup ...

  • Lyon Real Estate

    Property Management Administrator

    1 day ago

    Lyon Real Estate Sacramento, United States

    Lyon Real Estate, the premier real estate brokerage company serving the Greater Sacramento Region, is looking for an experienced, customer focused Property Management Assistant to join our team. This is a full time, temporary position working in-person Monday-Friday at our corpor ...

  • State Farm Mutual Automobile Insurance Company

    Claim Specialist- Field Property Inspection

    1 week ago

    State Farm Mutual Automobile Insurance Company Sacramento, United States

    Sacramento, California · - Claims and Investigation · - Regular Full Time · - 37139 · **Job Description**: · **Overview** · Build your career at one of the top companies for professional growth in the U.S. Khakis optional · At State Farm we invest in our employees by providing a ...

  • Endoscopy of South Sacramento (13107)

    Gi Rn

    6 days ago

    Endoscopy of South Sacramento (13107) Sacramento, United States

    GI RN Full Time · The Endoscopy Center of South Sacramento is looking to add a Full Time RN who is a team player to our GI Department. We need someone who has good energy, enjoys customer service and performs well with mínimal supervision. If this is you, we would encourage you t ...

  • Hewlett Packard

    Technical Solutions Consultant

    3 days ago

    Hewlett Packard Sacramento, United States

    The Technical Solutions Consultant will be located on the West Coast reporting to the North America Service Operations Manager for HP Low Volume Latex. As such, you will be part of our Advanced Technical Support Team that delivers an exceptional technical support experience for o ...

  • Sierra Donor Services

    Manager of Performance Improvement

    1 week ago

    Sierra Donor Services West Sacramento, United States

    Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at SDS is to save lives through organ and tissue donation and we want professionals on our team that will embrace this important work We are currently searching ...

  • Hyatt Centric Sacramento

    Front Desk Supervisor

    1 week ago

    Hyatt Centric Sacramento Sacramento, United States

    Job Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...

  • CA State Lottery

    Program Technician

    6 days ago

    CA State Lottery Sacramento County, CA, United States

    Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Program Technician I provides customer service using a telephone on a wide variety of lottery-related issues to all Lottery customers including internal staff, play ...

  • Antech Diagnostics

    Driver

    1 week ago

    Antech Diagnostics Sacramento, United States

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...

  • Toll Brothers

    Sales Consultant

    1 week ago

    Toll Brothers Sacramento, United States

    **Sell luxury homes for an award-winning company**: · **Who are we?** · Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the ...