Program Technician - Sacramento County, CA, United States - CA State Lottery

CA State Lottery
CA State Lottery
Verified Company
Sacramento County, CA, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Program Technician I provides customer service using a telephone on a wide variety of lottery-related issues to all Lottery customers including internal staff, players, retailers and the general public.

This position requires knowledge of all Lottery products including but not limited to Lottery Scratchers and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations.

The position accesses highly sensitive computerized files from both the Lottery and vendors.


This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here
to gain list eligibility.

  • This position is headquartered in Sacramento and is eligible for either a remotebased or officebased telework schedule. Employees must be able to report to their assigned headquarters office as needed. Travel expense to and from the assigned headquarters are the responsibility of the employee.
Eligibility for telework requires employee residence in California per California Government Code Section 14200 which states:
"telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.
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  • When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?
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People are drawn to the Lottery because we:

  • Are an energetic, creative, and talented team
  • Value diversity and inclusion in the workplace
  • Empower team members to bring their knowledge, expertise, and innovation
  • Recognize individual and team contributions
  • Support the importance of worklife balance
  • Invest in the professional development of our team members
  • Are dedicated to preserving our environment by lowering our carbon footprint

May consider a Training & Development assignment.

  • You will find additional information about the job in the
    Duty Statement.
Working Conditions

Work is conducted in climate-controlled office setting.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • PROGRAM TECHNICIAN
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details


Job Code #:


  • JC419709
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Position #(s):

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Working Title:


Call Center Agent

Classification:


  • PROGRAM TECHNICIAN
$3, $4,200.00 A

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# of Positions:

  • 2
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Work Location:


  • Sacramento County
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Telework:


  • In Office
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Job Type:


  • Permanent, Full Time
  • Department Information
  • The California Lottery is a multibilliondollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund. Our mission is to provide supplemental funding for California's public schools and colleges. We are passionate about creating a better tomorrow one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.
  • In fiscal year , the California Lottery generated sales of approximately $9.2 billion with over $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.
  • Special Requirements
  • The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Application Instructions

Final Filing Date: 4/24/2024

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Who May Apply

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
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How To Apply
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Address for Mailing Application Packages
CA State Lottery

  • Attn: Human Resources JC 419709
-700 N. 10th Street MS#6-5

  • Sacramento, CA 95811

Address for Drop-Off Application Packages
CA State Lottery

  • Human Resources JC 419709
-700 N. 10th Street MS#6-5

  • Sacramento, CA 95811
-08:00 AM - 05:00 PM

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