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    Collections Manager - Denver, United States - Red Bull

    Red Bull
    Red Bull Denver, United States

    3 weeks ago

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    Description

    We are seeking an experienced Collections Manager to lead our collections team, enhancing our debt recovery processes, and maintaining compliance with all regulatory standards. You will have a strong background in finance or accounting, with proven success in managing collections and improving financial outcomes.

    RESPONSIBILITIES

    Areas that play to your strengths

    All the responsibilities we'll trust you with:

    • DEBT RECOVERY MANAGEMENT

      Oversee the process of debt recovery, including payment plans with delinquent accounts, to ensure the collection of payments.
    • TEAM LEADERSHIP AND TRAINING

      Manage and lead a team of collections agents or specialists. Provide training and development to enhance their skills and effectiveness in collections.
    • POLICY AND PROCEDURE DEVELOPMENT

      Develop, implement, and maintain collections policies and procedures to improve overall efficiency and compliance with regulations.
    • FINANCIAL REPORTING

      Monitor and report on the status of collections activities, including creating detailed reports on accounts receivable and collection efforts.
    • CUSTOMER SERVICE AND DISPUTE RESOLUTION

      Handle escalated customer disputes and inquiries related to billing and collections. Ensure customer satisfaction while adhering to company policies.
    • LEGAL COMPLIANCE

      Ensure all collections activities comply with federal, state, and local regulations, including understanding fair debt collection practices.
    • TECHNOLOGY AND TOOL MANAGEMENT

      Use and manage technology solutions that support the collections process, such as collections software systems and EDI
    • COMMUNICATION AND COLLABORATION

      You will communicate with other departments, such as sales and customer service, to provide a unified approach to customer account management.
    • PERFORMANCE METRICS

      Establish and monitor performance metrics for the collections department to assess effectiveness and identify areas for improvement.
      • Report Weekly on BS-7 Top Accounts to Director
      • Drive Escalations from Team
      • Drive monthly Collections Call with Sales Team
      • Make sure EDI transmission runs with no Errors.
      • Drive Development plans on team members
      • Set Expectations on Performance with the team.
      • Drive all initiatives from the Director Of SSC
      • Report to the Director on all System issues and Enhancement Request
      • Maintain oversight on Spring POD Field Report status.
      • Collaborate with other departments to resolve past-due accounts.
      • Complete all assigned tasks and Projects Director of SSC assigned.
    EXPERIENCE

    Your areas of knowledge and expertise

    that matter most for this role:
    • 5 years of experience in collections or a related field, with at least 2 years in a management role.
    • Bachelor's degree in finance, Accounting, Business Administration, or related field required.
    • Experience improving collections strategies and results.
    • Experience managing a team of collections professionals.
    • Knowledge with the Fair Debt Collection Practices
    • Superior skills in financial analysis
    • Exceptional leadership and organizational skills.
    • High level of accuracy and attention to detail.
    • Ability to work under pressure and meet tight deadlines.
    • Travel 0-10%
    • Permanent
    • Benefits eligible
    JOIN THE TEAM
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