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    Implementation Specialist - Chicago, United States - Motorola Solutions

    Motorola Solutions
    Motorola Solutions Chicago, United States

    3 weeks ago

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    Description
    Company Overview


    At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

    Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

    That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

    We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

    The work we do here matters.

    Department Overview
    This position is part of the Customer Support organization.

    This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products.

    It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
    Job Description


    Our implementation specialist works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts.

    Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions.

    Ideal candidate is someone who is passionate about our product, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.

    About the Position

    What will you get to do

    Setup Alta deployments either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

    Upskill Sales teams, Channel Partners, and end-users by providing thorough product training.
    Conduct in-person and remote product demonstrations and lead technical discussions.
    Develop and maintain strong relationships with customers and partners.
    Travel or remote into sites to provide support for Sales and System Integrators and lead, troubleshooting and training activities.
    Collaborate with the Customer Success and Support teams in providing post-sales support to customers.
    Closely support Sales teams in achieving sales targets and strategic goals.

    Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

    Education / Experience

    Strong knowledge in networking and system design.
    Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

    Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, Verkada, HID, Phoenix and other industry players is a plus.

    Experience deploying a VMS and cameras from the ground up.
    Understanding of network and POE requirements for physical security.
    Knowledge and recent experience with programming and APIs is preferred.
    Essential Skills


    Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

    Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.
    Excellent verbal and written communication skills.
    Excellent presentation skills.
    Technical Proficiencies

    Intimate knowledge and experience with Windows troubleshooting tools and techniques.
    Excellent knowledge of networking principles and IP communication.
    Experience with computer hardware configuration and troubleshooting.
    Experience with network equipment configuration and troubleshooting.
    Candidate expectations

    Flexible working hours and shifts.
    30% Traveling to be expected.
    Must have a current, valid driver's license.
    Must have a valid Passport and be able to travel between countries in North America.
    This position is a remote position and candidates can be located anywhere in the US.

    #LI-TW1

    #LI-REMOTE

    Basic Requirements

    4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate.

    • OR minimum 7 years of relevant experience
    Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
    Travel Requirements
    Under 25%
    Relocation Provided
    None
    Position Type
    Experienced
    Referral Payment Plan
    No

    Our U

    S Benefits include:
    Incentive Bonus Plans
    Medical, Dental, Vision benefits
    401K with Company Match
    9 Paid Holidays
    Generous Paid Time Off Packages
    Employee Stock Purchase Plan
    Paid Parental & Family Leave
    and more

    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.


    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

    If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.


    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

    To request an accommodation, please email
    #J-18808-Ljbffr
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