Implementation Specialist - Chicago, United States - CCC Information Services Inc.

CCC Information Services Inc.

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people.

Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.

At CCC, our mission is to keep people's lives moving forward when it matters most.

Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

The Role

The primary responsibility of the Implementation Specialist is to serve as the liaison between CCC and its insurance clients during the initial phases of product delivery.

Project responsibilities include validating the client's proposed workflow and product rollout or pilot strategies; gathering, documenting and obtaining sign-off on detailed user requirements; and testing the customer's configuration before final implementation.

Key Responsibilities:

Set up, maintain and validate product configuration for existing clients, including webbased portal login/password administration
Entry of set up data for new/existing company rollouts while documenting steps for ongoing maintenance
Troubleshoot and resolve client set up problems to include routing, client data integrity, etc.
Create or update carrier partnership set up
Validate Insurance Client's or Business Partner's documented Workflow and make necessary modifications
Validate documented Pilot goals and objectives with client and make necessary modifications
Validate documented rollout strategy with client and make necessary modifications
Gather and analyze product business requirements as it relates to the implementation process
Create the implementation requirements document and make updates as necessary to the Statement of Work document, including scope of implementation, user requirements, product setup, configuration requirements, and obtain client signoff.
Conduct or participate in Statement of Work walk through
Create client specific product setup and configuration test plans
Review test plans and scripts with implementation team
Execute setup and configuration tests and record results
Conduct presentations that demonstrate the customer workflow to clients, Field Training, the FCG (Field Consultant group) and Support groups in conjunction with the implementation
Work with internal groups to assure that setup and configuration is understood and completed on schedule
Participate in developing strategies for client implementation rollout
Perform post implementation reviews with internal and external clients and provide feedback to appropriate management

Requirements:

Bachelor's Degree or equivalent relevant experience
Typically requires 2 years of information technology consulting, process reengineering or relevant work experience
Experience in the Insurance or Automotive Services Industry a plus

About the company's commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives.

Our team is defined by our values of:
Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

Each team member plays an important role in the company's success and each team member has a voice.

CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.

Explore the

Employee Experience

at CCC.