Jobs
>
Chicago

    Implementation Specialist - Chicago, United States - BS&A

    BS&A
    BS&A Chicago, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    Job Description

    Cloud Upgrade Implementation Specialist [Lansing, MI; Chicago, IL]


    BS&A Software, a market-leading software organization with proven technology, is seeking a highly motivated and skilled Cloud Upgrade Implementation Specialist to join our team.

    You will play a key role in assisting with the implementation of BS&A's cloud-based ERP software for our customers in local governments and utility districts throughout the country who are upgrading from our on-premises solution.


    As a Cloud Upgrade Implementation Specialist, you will be responsible for the successful planning, execution, and management of cloud upgrade implementations.

    Our Cloud Upgrade Implementation Specialist role is customer-facing and combines both technical skills and functional skills to successfully upgrade customers from our existing on-premises software to our cloud-based software.

    If you are a highly motivated individual with a passion for technology, a commitment to teamwork, and a desire to contribute to the success of our organization, we'd love to hear from you


    Key Responsibilities:


    Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on-premises BS&A solution.


    Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period.

    Educate customers on how to use the Cloud-based software for their core day-to-day processes.


    Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A's Cloud ERP software.

    Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.

    Assist with data extractions and conversions.

    Create and maintain documentation related to upgraded processes and client-facing materials

    Verify data and municipal customizations to ensure critical components are converted successfully.


    Qualifications:
    Bachelor's degree in Business,

    Accounting/Finance,

    Information Systems, or equivalent work experience

    Strong work ethic

    Ability to manage projects concurrently

    Ability to thrive in a fast-paced environment

    Excellent organizational and time management skills

    Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users

    Willingness to learn new material (technical and non-technical)

    The ability to work independently and as part of a team

    Detail-oriented and ability to follow through

    Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required

    Basic SQL Knowledge is preferred but not required

    Some limited travel may be required, up to 10%.


    If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required.

    At BS&A, we love our team members and offer a highly competitive compensation and benefit package


    Our benefit package includes:
    Competitive pay

    Health Insurance – BCBS of Michigan – Employer-paid premium

    Health Savings Plan – Employer contributes 75%

    Dental Insurance – Employer-paid premium

    Vision Insurance – Employer-paid premium

    Retirement – 401(k) – Employer-paid

    Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution

    Paid Parental Leave

    Disability Insurance – Employer-paid premium

    Life Insurance – Employer-paid premium

    Generous PTO and Holiday Time

    Company-sponsored events

    BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.


    BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

    The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

    Powered by JazzHR
    8UcVMpKe6Y

    #J-18808-Ljbffr
  • CCC Information Services Inc.

    Implementation Specialist

    3 weeks ago

    CCC Information Services Inc. Chicago, United States

    CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, len ...

  • CCC Information Services Inc.

    Implementation Specialist

    1 week ago

    CCC Information Services Inc. Chicago, United States

    CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, len ...

  • DHL

    Customer Implementation Specialist

    2 days ago

    DHL Chicago, United States

    **Job Title**: Customer Implementation Specialist - BPO (Business Process Organization) · **Job Location**: Chicago, Illinoils · We have an exciting opportunity for a "Customer Implementation Specialist" to implement business gained and retained from our customers. The primary ob ...

  • Cintas

    Implementation Project Specialist

    1 week ago

    Cintas Chicago, United States

    **Requisition Number**: 174185 · Cintas is seeking an Implementation Project Specialist to develop the RFP/RFI/No-bid responses on behalf of the division. Responsibilities include managing non-exclusive product; customer projects (all on-boarding activities); developing profit mo ...

  • Motorola Solutions

    Implementation Specialist

    2 weeks ago

    Motorola Solutions Chicago, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • BS&A

    Implementation Specialist

    2 weeks ago

    BS&A Chicago, United States

    Job Description · Job DescriptionCloud Upgrade Implementation Specialist [Lansing, MI; Chicago, IL] · BS&A Software, a market-leading software organization with proven technology, is seeking a highly motivated and skilled Cloud Upgrade Implementation Specialist to join our team. ...

  • Motorola Solutions

    Implementation Specialist

    3 weeks ago

    Motorola Solutions Chicago, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • CCC Intelligent Solutions, Inc.

    Implementation Specialist

    2 weeks ago

    CCC Intelligent Solutions, Inc. Chicago, United States

    Salary range is:$47, $65,000.00This position is bonus/commission eligible.CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, includ ...

  • Goodwin Recruiting

    OR Implementation Specialist

    1 week ago

    Goodwin Recruiting Chicago, United States

    Job Description · Job DescriptionTo Apply for this Job Click HereOR Implementation Specialist. Do you have a passion for improving flow and building efficiencies in the operating room, while utilizing key software to manage inventory and instrumentation? Better yet, would you lov ...

  • Motorola Solutions

    Implementation Specialist

    2 weeks ago

    Motorola Solutions Chicago, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • Janus: Shape the Future of Healthcare

    Implementation Specialist

    1 day ago

    Janus: Shape the Future of Healthcare Chicago, United States

    Job Description · Job DescriptionAt Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement pla ...

  • ATR International

    Implementation Specialist

    3 weeks ago

    ATR International Chicago, United States

    Our i-STAT System is an advanced, portable diagnostic tool that · provides real-time, lab-quality results within minutes to accelerate patient-care decision-making as well as optimize resource utilization for our customers and the patients that they serve. The i-STAT System has t ...

  • Janus: Shape the Future of Healthcare

    Implementation Specialist

    1 day ago

    Janus: Shape the Future of Healthcare Chicago, United States

    Job Description · Job DescriptionAt Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement pla ...

  • Motorola Solutions

    Implementation Specialist

    1 week ago

    Motorola Solutions Schaumburg, United States

    **Company Overview**: · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...

  • BS&A

    Implementation & Training Specialist

    1 week ago

    BS&A Chicago, United States

    Job Description · Job DescriptionBS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A's ERP software (primarily cloud-based) in local ...

  • ShipBob Inc

    Merchant Implementation Specialist

    4 weeks ago

    ShipBob Inc Chicago, United States

    Title: · Merchant · Implementation Specialist · Location: · Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI · Role Description: · We are seeking a Merchant Implementation ...

  • TravelPerk

    Senior Implementation Specialist

    2 weeks ago

    TravelPerk Chicago, United States

    About Us · We are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-pla ...

  • Spectrum

    Implementation & Onboarding Specialist

    3 weeks ago

    Spectrum Chicago, United States

    "There are naive questions, tedious questions, ill-phrased questions, questions put after inadequate self-criticism. But every question is a cry to understand the world. There is no such thing as a dumb question" At Spectrum, we are inspired by our customers everyday and seek to ...

  • Spectrum Inc

    Implementation & Onboarding Specialist

    2 weeks ago

    Spectrum Inc Chicago, United States

    "There are naive questions, tedious questions, ill-phrased questions, questions put after inadequate self-criticism. But every question is a cry to understand the world. There is no such thing as a dumb question" At Spectrum, we are inspired by our customers everyday and seek to ...

  • TravelPerk

    Senior Implementation Specialist

    1 week ago

    TravelPerk Chicago, United States

    About Us · We are TravelPerk: a scaling unicorn valued at nbsp;since our creation in 2015 Backed by worldclass investors with portfolios including AirBnB Stripe Slack Trello Gusto Twitter Farfetch and Deliveroo our team comprises Aplayers from the travel and technology industrie ...