- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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Front Desk Agent - San Diego, United States - Remington
Description
Job DescriptionWhat you will be doing
Location Description
2485 HOTEL CIRCLE PL, SAN DIEGO, California
At our Best Western San Diego Zoo/SeaWorld Inn Suites, you will enjoy spacious accommodations in a fantastic location. Whether you are traveling for business or on vacation, our hotel offers the amenities you need for a great start to the day. We are near some of the city's most popular attractions, including SeaWorld San Diego, San Diego Zoo, and Old Town San Diego. You will also have quick access to Mission Beach. During your stay, we invite you to take advantage of all our hotel has to offer.
Requirements
What we are looking for