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Customer Care Representative
3 weeks ago
McKesson Cork Fort Worth, United StatesEffective Date: February 22, 2017 · . · **Your Consent** · *Google Analytics* · We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . · *Go ...
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donor care representative
1 day ago
TBN Fort Worth, United StatesJob Description · Job DescriptionSummary: · As a member of Trinity Broadcasting Network's donor care team, you will serve TBN's donor community by carrying out approved onboarding, communication, and retention strategies through outbound and inbound phone calls, prayer calls, wri ...
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Customer Care Representative
1 day ago
CornerStone Staffing Haltom City, United States TempToFTDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Don't miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JO ...
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Customer Care Representative
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CornerStone Staffing Haltom City, United States TempToFTDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Don't miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JO ...
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Customer Care Representative
3 weeks ago
McKesson Cork Fort Worth, United StatesEffective Date: February 22, 2017 · . · **Your Consent** · *Google Analytics* · We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . · *Go ...
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Customer Care Representative
2 weeks ago
Qualbe Marketing Fort Worth, United StatesJob Description · Job DescriptionSalary: $17-$20 hour · At Qualbe, we're more than just a company; we're a community. Having won several local and national awards for being one of the best places to work, we pride ourselves on a culture that fosters growth, innovation, and well-b ...
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Client Care Representative
1 week ago
Serenity Healthcare Fort Worth, United States**Client Care Representative** · Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry thro ...
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Customer Care Representative
3 weeks ago
CornerStone Staffing Haltom City, United StatesDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Don't miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JOB ID: ...
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Customer Care Representative
3 weeks ago
CornerStone Staffing Haltom City, United StatesDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Don't miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JOB ID: ...
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Customer Care Representative
3 weeks ago
CornerStone Staffing Haltom City, United States TempToFTDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Don't miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JO ...
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Customer Care Representative
1 week ago
CornerStone Staffing Haltom City, United StatesDo you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? · Dont miss out on this temp to hire opportunity in Haltom City · Great Benefits once Permanent · Position: Customer Care Representative - Multiple Openings · JOB I ...
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Patient Care Representative
1 week ago
Elara Caring Network Dallas, United StatesThe Call Center Representative position is part of the broader Elara Caring Caretinuum initiative, and is responsible for customer relations, customer needs follow up, virtual healthcare processing, taking referrals, performing data entry, answering Patient Care, Representative, ...
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Customer Care Representative
3 days ago
Stellantis Financial Services US Dallas, United StatesStellantis Financial Services (SFC) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, V ...
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Customer Care Representative
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ECS Transportation Group Dallas, United StatesJob Description · Job DescriptionThis position requires a highly capable administrative candidate with strong organizational skills and prior customer service, call center and scheduling experience. Responsibilities include high volume reservations via phone and email, scheduling ...
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Customer Care Representative III
6 days ago
TXU Retail Services Company Irving, United States Full timeDescription · Key Accountabilities · •Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer · •Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely · •Resolves correspo ...
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Entry- Level, Care Team Representative
4 weeks ago
Sedgwick Irving, United States Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
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Customer Care Field Representative
3 weeks ago
Camillo Companies Irving, United StatesJob Title: Customer Care Representative Department: Sales Reports to: Customer Service Manager Status: Full Time / Exempt/Salaried Job Summary: · Legend Homes is actively seeking an experienced Customer Care Representative. They must be able to facilitate the completion of all w ...
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Customer Care Field Representative
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Legend Homes Irving, United StatesJob Title: · Customer Care Representative · Department: · Sales · Reports to: · Customer Service Manager · Status: · Full Time / Exempt/Salaried · Job Summary: · Legend Homes is actively seeking an experienced Customer Care Representative. They must be able to facilitate the com ...
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Senior Client Care Representative
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Global Payments Dallas, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
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Entry- Level, Care Team Representative
2 weeks ago
Sedgwick Claims Management Services, Inc. Irving, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
Customer Care Representative - Fort Worth, United States - Ashton Woods
Description
**Customer Care Representative**
**Department:** Warranty Ashton Woods Homes is one of the nations largest private homebuilding companies, with operations in Atlanta, Austin, Charleston, Dallas, Houston, Naples, Orlando, Phoenix, Raleigh, San Antonio, Sarasota and Tampa. Recently named both Atlantas Best Place to Work and the #1 Most Trusted Homebuilder in America for the second year in a row, Ashton Woods is known throughout the industry for building homes with award-winning designs that inspire, and offering home buyers unrivaled personalization options. Ashton Woods is also the only builder to nationally utilize the Environments for Living Platinum Program, which certifies the energy efficient status of our homes.
Ashton Woods Homes has emerged as a homebuilder of choice, driven by a strong entrepreneurial spirit and commitment to world-class product design and customer satisfaction.
**Our culture is different.**
**It is what fuels our growth and keeps us real.**
At Ashton Woods Homes we strongly believe happy employees equal happy home buyers. So we work hard to create an enjoyable work environment chock full of unique experiences and quality benefits. Our goal is to provide a working environment which allows each individual to do their personal best each and every day, and have fun doing it. We believe this is why we have a loyal team of over 650 of the best and brightest employees in the industry. We take the best aspects of a large corporation including business rigor and high technology and blend that with the warmth and personal touch of a small company. Employees are empowered to make decisions on a regular basis at Ashton Woods Homes. We know its this close-knit, entrepreneurial spirit that allows us to continue to strive for the best and to grow our business each year. Our mission is showcased through entrepreneurial spirit, creativity, accountability and enthusiasm for every house we build. It shows in how we design and build our homes and communities, and in how we treat each other.
**Position Overview:**
Individual will directly manage the following:
Effectively and efficiently manage the on-site warranty repair process resulting in product that is quality, on time and within budget.
Establish and maintain effective subcontractor relations.
Provide service to customers, which results in a high level of customer satisfaction.
Safely manage the work site.
**Major Functional Responsibilities:**
Function as Ashton Woods Homes representative at assigned sites.
Subcontractor management.
Cost control on warranty jobs
Communication with vendors, customers, and daily warranty organization
**Key Duties:**
Work independently to:
Manage assigned warranty requests to result in quality product to the homeowner, which is on time and within budget.
+ Ability to assess whether the request is warrant-able and be able to communicate with the home buyer as to why/why not service can be rendered.
Team with Director of Warranty in coordination and problem solving between the respective organizations.
Work collaboratively with members of Divisional Leadership Team and Corporation
Identify, maintain and effectively manage subcontractors.
Efficient time management to ensure subcontractors are scheduled for service and ensure that assigned work site is 100% clean and complete before trades leave.
Team with Director of warranty to insure high satisfaction level in Customer Service.
Proactively communicate any construction, customer service or safety issues to Director of Warranty with suggestions for resolution.
**Expectations applied to role:**
Complete daily tasks effectively and efficiently
+ Ensure warranty request calls are returned within 24 hours
+ Service scheduled for completion within 7-10 business days
+ Execute tasks while staying within warranty guidelines and compliance
Follow warranty guide and update notes in system daily
Update Director of Warranty on Deficiency Report weekly
Problem solving and strategic thinking to achieve resolution and customer satisfaction
Maintain a functional work space within assigned community
**Desired Candidate Qualifications**:
High School Diploma or GED Equivalent
College degree preferred but not required
Customer Service experience and construction knowledge preferred
Computer literacy strongly preferred (Microsoft Word, Excel, Outlook, Power Point)
**Typical Physical and Mental Demands:**
Must be able to read, write and speak fluently in English. Spanish language skills are helpful. Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment. Use of hands and fingers is required to utilize standard office equipment. Apply organization and communication skills to ensure proper follow up for home buyers and subcontractors within a timely manner.
**Working Conditions:**
Work is generally performed in the field, i.e. home building construction sites. Occasional work will be performed in a typical office environment and may involve the use of standard office equipment. Work is typically active in nature, but some sitting may be required. Fast paced environment subject to numerous schedule and priority change and short notice activity.
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