- A stable and consistent work environment in an office and/or virtual setting
- A training program to learn how to help employees and customers from some of the world's most reputable brands.
- An assigned mentor and manager who will guide you on your career journey.
- Career development and promotional growth opportunities through increasing responsibilities
- A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.
- Provide excellent customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
- Provide detailed notes on phone calls, and track and code documentation according to standard processes.
- Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
- Resolve issues with one call/ one-person responses.
- Investigate customer feedback.
- Track trends
- Assist with developing corrective/preventative actions.
- Perform administrative tasks.
- Education & Licensing: High school diploma or GED required.
- Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Experience: Clerical or customer service experience or equivalent combination of education and experience preferred
- Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
- An assigned mentor and manager that will support and guide you on your career journey.
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.
-
Team Member Services Representative
3 weeks ago
Michaels Stores Irving, United StatesSupport Center - Irving · The Team Member Services Representation will provide direct human resource support to Team Members, Stores and Field management. In addition, the span of responsibility may also include interaction with customers and/or governmental agencies, unemployme ...
-
Linda DeSpain - State Farm Agent Irving, United StatesJob Description · Job DescriptionBenefits:Flexible schedule · Opportunity for advancement · Paid time off · Signing bonus · ROLE DESCRIPTION: · Linda DeSpain - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative St ...
-
Claudia Salas - State Farm Agent Irving, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Irving, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Claudia Salas - State Farm Agent, you will build and develop customer rel ...
-
Entry- Level, Care Team Representative
3 weeks ago
Sedgwick Irving, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
Entry- Level, Care Team Representative
2 weeks ago
Sedgwick Claims Management Services, Inc. Irving, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
Sales Representative/Team Leads
2 weeks ago
HomePro Roofing, Restoration, and Solar Dallas, United StatesJob Description · Job Description*Only experienced in outside sales applicants, please · Join Home Pro Roofing as a Sales Rep: Flexible Schedule, No Cap Income, Growth Potential · Are you outgoing, motivated, and ready to become your own boss? Home Pro Roofing is looking for dyna ...
-
Entry Level Service Technician
2 weeks ago
Toyota Of Irving Irving, United StatesOur company has an outstanding opportunity for a results-focused and highly driven Service Technician Trainee. The purpose of this position is to train to become a service technician, working in cooperation with the Team Leader to learn the shop process and how to use available s ...
-
Customer Relations Representative
2 weeks ago
Ron Mathai - State Farm Agent Irving, United States**Benefits**: · - 401(k) · - Bonus based on performance · - Company parties · - Competitive salary · - Dental insurance · - Free food & snacks · - Health insurance · - Opportunity for advancement · - Paid time off · - Profit sharing · - Training & development · - Tuition assistan ...
-
RN Float Pool Seasonal Days 13 week contract
5 days ago
Baylor Scott & White Health Irving, United States Full timeJOB SUMMARYThe Registered Nurse (RN) Float is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. Using the nursing process, the RN assesses the patient, identifies nursing diagnoses based on r ...
-
Baylor Scott & White Health Irving, United States Full timeJOB SUMMARYThe Registered Nurse (RN) Float is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. Using the nursing process, the RN assesses the patient, identifies nursing diagnoses based on r ...
-
RN Float Pool Seasonal Days 13 week contract
5 days ago
Baylor Scott & White Health Irving, United States Full timeJOB SUMMARYThe Registered Nurse (RN) Float is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. Using the nursing process, the RN assesses the patient, identifies nursing diagnoses based on r ...
-
RN ICU Float Part-Time Nights
1 week ago
Baylor Scott & White Health Irving, United States Full timeThe Registered Nurse (RN) Float is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. Using the nursing process, the RN assesses the patient, identifies nursing diagnoses based on responses to ...
-
Nurse Supervisor Procedural Oncology
1 week ago
Baylor Scott & White Health Irving, United States Full timeJOB SUMMARY · The Supervisor, Nursing Procedural Registered Nurse (RN) is accountable for supervision of assigned nursing and unit-based personnel to provide a safe, caring environment for patients, family and staff which fosters professional nursing practice, mutual conclusion-m ...
-
Customer Service Representative Team Lead
2 weeks ago
UnitedHealth Group Dallas, United StatesTaking inbound calls Over the phone, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers. Utilize a computer database to verify Medicaid eligibility. Offer additional information such as phone numbe Customer Service Representati ...
-
Junior HR Officer
1 week ago
Cascade Enterprises Irving, TX, United States Freelance**We are currently looking for a** · **Junior HR Representative (m/f/d)** · **to join our team in Irving, TX as soon as possible.** · **What to expect:** · - A promising career start at an internationally operating company · - Numerous opportunities for further education and trai ...
-
Inside Sales Representative
1 week ago
MD Group DFW Irving, United StatesJob Overview: · We are seeking a motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for generating sales leads, building customer relationships, and closing sales deals. This is a great opportunity ...
-
Pharmacy Services Representative
1 week ago
Christus Health Irving, United States**Summary**: · Pharmacy Services Representative (PSR) works under the direction of Clinical Pharmacists to provide pharmacy services with compassion, excellence and efficiency. The PSR is responsible for managing orders received at the CHRISTUS Specialty Pharmacy and serving as a ...
-
Sales Manager
1 week ago
Smarter Marketing Concepts Irving, United StatesJob Overview: · We are seeking a dynamic and experienced Sales Manager to join our team. The Sales Manager will be responsible for recruiting, training, and leading a sales team and driving revenue growth through effective sales techniques. If you are a closer, that can lead by e ...
-
Front Desk Agent
1 week ago
HomeTowne Studios & Suites by Red Roof Irving, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $15.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel ...
-
Account Manager, Retail Support Solutions
1 week ago
McKesson Irving, United StatesMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
Entry- Level, Care Team Representative - Irving, United States - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Our teams connect We collaborate one day a week in the office for a connection day. Our Irving office is located at: 3625 West Royal Lane, Irving, TX 75063
Entry-level, Care Team Representative
Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
PRIMARY PURPOSE OF THE ROLE:
To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ARE YOU AN IDEAL CANDIDATE?
We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
QUALIFICATIONS
TAKING CARE OF YOU
APPLICATION PROCESS
You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.
Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking.
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.