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    Community Outreach Associate - Boston, United States - Business Development Firm

    Business Development Firm
    Business Development Firm Boston, United States

    4 weeks ago

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    Description
    Job Description

    Job Description


    Our company is currently seeking a forward-thinking, customer service & outreach-oriented individual to join our team as an Entry Level Community Outreach Associate.

    We are located in the Boston area and we are a fast-growing organization working with some of the nation's largest telecommunications firms.

    Our job is to close the gap between our clients and their consumers by providing customer support and outreach to designated communities.

    The main objectives of the Entry Level Community Outreach Associate is to educate prospective consumers about specific telecommunications solutions, answer product and service questions, provide targeted customer support, and increase the community outreach efforts across the region area.


    Entry Level Community Outreach Associate Responsibilities:
    Work directly with experienced Community Outreach Associates to gain a comprehensive understanding of our outreach and promotional tactics
    Attend daily meetings that comprise of product knowledge training, account status updates, brainstorming sessions to utilize in daily interactions with consumers to improve conversion rates
    Communicate directly in person with select accounts and demonstrate the utmost professionalism while following both CDC and client compliance guidelines
    Use our current POS system to complete the enrollment process for consumers
    Ensure new members are fully educated on all products and services offered and all questions or concerns have been satisfied
    Adhere to our company policies and demonstrate an understanding of our core leadership values

    Entry Level Community Outreach Associate Requirements:
    Bachelor's degree in Business Administration, Communications, Marketing, or other related fields of study are preferred
    Minimum of 2 years of experience working in customer service, sales, or other consumer-involved industries
    Desire for growth and advancement within an organization
    Must possess a student mentality, able to take constructive feedback, and implement quickly and effectively
    Must be proficient in communicating externally and internally
    Team-oriented, driven, and have a competitive spirit

    #J-18808-Ljbffr
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