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    Sales Operations Coordinator 3 - Melbourne, United States - Sun Nuclear Corp

    Sun Nuclear Corp
    Sun Nuclear Corp Melbourne, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Sales Operations Coordinator is responsible for supporting the sales of Mirion Medical products and services.

    Sales Support:

    Support the domestic sales team and distributors on creating quotations (as needed), updating the CRM
    system, and processing Sales Orders.

    • Customer support including providing order status, answering customer questions, and logistics arrangements
    • Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
    • Respond to software activation requests following CMS Software Activation process and update the CRM accordingly

    Operational Focus:

    • Enter approved purchase orders
    • Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
    • Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
    • Support sales operational efforts during product launch process
    • Manage product trade-in during order entry, communicate return material information and follow up with customer
    • Manage the sales loaner inventory, including loaner follow up and retrieval
    • CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
    • Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
    • Accomplish project tasks as assigned by Sales Management

    Knowledge, Skills & Abilities:

    • Associate degree in business or related field
    • Familiar with database operation and data entry
    • Customer Service experience desired
    • Professional phone and phone etiquette
    • Ability to communicate fluently in English.
    • Ability to multitask and work under pressure.
    • Possess hands-on knowledge of standard Microsoft Office applications

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