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    Practice Manager - Melbourne, United States - Health First

    Health First
    Health First Melbourne, United States

    4 weeks ago

    Default job background
    Full time
    Description
    JOB DESCRIPTION

    Description

    Job Description To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by
    managing multiple providers and associates at various site locations. Assuring optimal site
    operations in collaboration with the entire Health First Team. Incumbent will partner with
    providers to ensure timely and quality care, providing leadership, coaching, and mentoring to
    associates within the provider practice. Responsible for all aspects of office operations including
    the training and development of associates, estimating personnel needs, assigning work,
    meeting fiscal targets, supporting system goals, and ensuring consistent application of
    organization policies. PRIMARY ACCOUNTABILITIES

    • The Practice Manager, under the direction of the Community Health Services/Operations
    Director, is responsible for the overall success of one (1) or more assigned medical
    practices at one or more locations with two or more providers.

    • Provides strategic leadership for a practice's growth, direction, administration, and
    coordination of all medical office activities except those directly involving professional
    medical judgment.

    • Collaborates with leadership and Providers to develop and implement strategic growth
    plans including identifying, recommending, and implementing practice needs: staffing,
    services, equipment, and facilities. (Including but not limited to office relocation and
    participation in design/development of new office facilities)

    • Responsible for financial management practices including bank reconciliations and
    deposits, ensuring cash control, payment authorization, vouchers, budget collaboration,
    implementation, and management.

    • Manages the daily operations of usually one (1) or more practices and ensures the
    coordination of the work activities and staff schedules. Ensures that staff understands and
    follows established office policies and procedures; oversees training of new staff and
    continued training of existing staff.

    • Leads office staff teams with exemplary practices when hiring, training, coaching,
    evaluating, and implementing the progressive discipline policy when necessary. Provides
    timely communication to Human Resources regarding resignations, open positions, etc.
    Timely screens and interviews the pre-screened candidates for office positions.
    • Responsible for reviewing monthly/quarterly practice reporting regarding Patient
    Satisfaction, Patient Access and other practice specific reports and identifying areas of
    improvement.

    • Responsible for ensuring effective communication with all staff and providers regarding
    policies, procedures, forms, changes, and requirements and new initiatives as
    appropriate. The ability to collaborate with other areas of the organization.

    • Ensures all supplies and equipment are supplied and/or maintained in working order,
    coordinating with Materials Management, BioMed and Maintenance Departments, as
    appropriate. Maintains supplies, inventory, and ordering processes within the office site.

    • Monitors and communicates risk and quality issues to appropriate providers, manager,
    and/or director.

    • Identifies and analyzes work issues and coordinates corrective action plans with
    appropriate provider, manager, or director. Responsible for the implementation of the
    execution of all staff performance management (Shine) conversations, ensures timely
    completion in accordance with Health First policy and procedure. LEADER ACCOUNTABILITIES

    • Define and communicate a clear, compelling vision for the team that effectively ties into
    the mission and vision of Health First, and inspirationally lead the team to achieve that
    vision.

    • Adheres to the iCare values of Health First and works closely with their teams to ensure
    these iCare values are followed within the practices.

    • Provide leadership, motivation, coaching, feedback, and support to foster and strengthen
    growth and development of an effective, high performing team.

    • Lead change through effective communication, explaining the connection and value to the
    organization, creating stronger buy-in and urgency, while understanding impact to the
    team to obtain commitment.

    • Demonstrate openness to hearing diverse ideas and thoughts; create a sense of
    inclusivity; and encourage collaboration across teams to help break down silos to meet
    the team's and organization's goals.

    • Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive
    associates.

    • Contribute to and support the strategic direction, and demonstrate financial acumen, for
    areas of responsibility and organization.

    Qualifications

    MINIMUM QUALIFICATIONS

    Education: Bachelor's degree or 4 years healthcare/leadership experience
    Work Experience: 3+ years in a Manager/Leadership position
    Licensure: N/A
    Certification: N/A
    Knowledge/Skills/Abilities: Knowledge and proficiency in Word, Excel, PowerPoint The ability to
    regulate emotions, respond effectively to emotions, and create positive relationships within the
    practice.

    PREFERRED QUALIFICATIONS

    Education: Bachelor's degree or 4 years healthcare/leadership experience
    Work Experience : 3+ years in a Manager/Leadership position
    Licensure: N/A
    Certification: CPC/CPB or CPPM certification a plus
    Knowledge/Skills/Abilities: Knowledge and utilization of all Microsoft products preferred

    PHYSICAL REQUIREMENTS (ADA, Travel, Environment, Noise)


    • Majority of time involves sitting or standing; occasional walking, bending, stooping

    • Long periods of computer time or at workstation

    • Light work that may include lifting or moving objects up to 20 pounds with or without
    assistance.

    • May be exposed to inside environments with varied temperatures, air quality, lighting
    and/or low to moderate noise

    • Communicating with others to exchange information.

    • Visual acuity and hand-eye coordination to perform tasks

    • Workspace may vary from open to confined, on site or remote

    • May require travel to various facilities within and beyond county perimeter; may require
    use of personal vehicle.

    Job :

    Corporate Services

    Organization :

    Health First Medical Group LLC

    Primary Location :

    United States- Florida - Brevard County- Melbourne

    Schedule :

    Full-time

    Shift Times :

    8:00 am - 5:00 pm

    Job Level :

    Manager
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