- Collaborate directly with clients to understand their needs and tailor solutions effectively.
- Deliver insights on the selection, implementation, and optimization of CRM and customer service tools.
- Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients' existing systems.
- Conduct training sessions for client teams to maximize tool usage and efficiency.
- Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction.
- Work closely with client teams to ensure seamless integration of new solutions.
- Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement.
- Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation.
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk).
- Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback.
- Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives.
- Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication.
- Strong ability to understand and translate client needs into actionable strategies.
- Excellent communication and interpersonal skills, with a knack for building strong client relationships.
- Bachelor's degree in business administration, Marketing, or related field preferred.
- Competitive compensation package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
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Customer Experience Services Sr. Consultant
3 days ago
Bryce Poynt Consulting Fairfax, United StatesJob Description · Job DescriptionMust be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.Applicants must be currentl ...
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Customer Experience Services Sr. Consultant
1 week ago
Simply Staffed Fairfax, United StatesWHAT YOU NEED TO GET AN INTERVIEW:Experience working with Avaya CM implementation and service-related work · Experience working in the support field and direct customer interactions · Strong technical knowledge and experience with Avaya's product portfolio · Technical working kno ...
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Customer Experience Services Sr. Consultant
14 hours ago
77 Consultants Fairfax, United StatesJob Description · Job DescriptionOverall, the role requires taking charge of developing testing strategies and plans in collaboration with our client, cross-service teams, and third-party partners. · It demands a deep understanding and extensive experience with client architectur ...
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Trusted Advisors Washington, United StatesJob Description · Job DescriptionDans le cadre de l'accompagnement d'un acteur majeur du secteur bancaire Africain, nous cherchons des consultants AMOA juniors, confirmés, seniors, et experts pour des missions allant jusqu'à 1 an. La mission sera au sein d'une banque de renommée ...
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Customer Experience Consultant
1 week ago
2020 Tech IQ Fairfax, United StatesJob Description · Job DescriptionABOUT THE OPPORTUNITY · Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.Ap ...
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Consultant RH avec Expérience Bancaire
4 days ago
Trusted Advisors Washington, United StatesJob Description · Job DescriptionNous recherchons pour le compte d'une filiale d'une banque internationale, basée à Casablanca, un Consultant RH expert en formation et gestion de carrière ainsi que les parcours Onboarding pour l'élaboration du contenu, de la mise en place des mod ...
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Bitar Cosmetic Surgery Institute Fairfax, United States**EXPERIENCED AESTHETIC SALES CONSULTANT FOR BUSY PLASTIC SURGERY PRACTICE** · The Bitar Cosmetic Surgery Institute, one of the busiest plastic surgery practices in the DC Metropolitan area, is seeking an experienced medical sales professional to join our team. · We are seeking a ...
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Fairfax Design Consultant
1 week ago
Mosaic Tile Co of Virginia Inc & Subs Fairfax, United States: · Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, cr ...
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OMEGA Fairfax, United StatesOmega World Travel is a full service travel company. Our goal is to be the number one resource for every aspect of travel. Our professional team is dedicated to making every travel experience an easy, secure, and successful one. Our services are wide ranging and customized to mee ...
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Corporate Strategy Principal
1 week ago
SAIC Reston, United StatesJob ID: · **Location**:RESTON, VA, US · **Date Posted**: · **Category**:Business Development · **Subcategory**:Strategic Plng · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Able t ...
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Technical Targeting Analyst
1 week ago
Rapid Cycle Solutions Reston, United StatesRapid Cycle Solutions LLC (RCS) is an innovative small business providing IT and management consulting services to the U.S. Federal Government and commercial clients. We have unique strengths in complex, cross-organizational solution analysis, design, development, implementation, ...
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Associate Director, Business Development
3 days ago
Optum Fairfax, United StatesFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** · You'll enjoy the flexibility to work remo ...
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Client Intake Specialist
1 week ago
Cook Craig & Francuzenko, PLLC Fairfax, United StatesCook Craig & Francuzenko PLLC seeks a full-time intake specialist. We are a multi-practice law firm serving Virginia, DC, and Maryland and located in Oakton, VA. · This position serves as the first step in our client acquisition process and will work as part of an intake team wit ...
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Leasing Consultant
1 week ago
Windsor Communities Fairfax, United States**Leasing Consultant | **Windsor Oak Creek - Fairfax, VA** · Leasing Consultants excel at presenting the community to prospects, effectively highlighting its features and benefits, and employing thoughtful sales techniques to assist prospects in finding their future home. They de ...
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Business Development Manager
5 hours ago
DFM Development Services LLC Reston, United States**Title**: Business Development Manager · **Type**:Full time, exempt · **Location**:Reston, VA-Remote Flexibility · **Reports To**: Director of Business Development · DFM is a local firm dedicated to providing red tape consulting services to the Real Estate Development and AEC in ...
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Global Response Center Reston, United States_Please note that the selected applicant will be a full-time Global Response Center (GRC) employee embedded as a contract employee for a GRC client. _ · In addition to managing the client's requirements, the individual will serve as lead EP and ES Agent in support of the client. ...
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Marketing Coordinator
1 week ago
Kimley-Horn Reston, United StatesOverview: · Kimley-Horn is looking for an Experienced Marketing Coordinator to join our team in Reston, VA This is not a remote position. · **Responsibilities**: · - Prepare/write proposals, qualifications, letters, reports, presentations, brochures, award submittals, and other c ...
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Office Management Specialist
1 day ago
Clear Resolution Consulting, LLC Reston, United StatesOPPORTUNITIES TO IGNITE YOUR PASSION, CRC services include Intelligence Analysis, Business Management, Cyber Operations, and Information Technology Consulting Services to the Department of Defense (DoD), Intelligence Community (IC) and other Federal Agencies. We offer a wide rang ...
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Branch Manager
2 days ago
PNC Financial Services Group Fairfax, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...
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President
5 hours ago
Muller Infrastructure Reston, United States**Location: Headquarters is in the DC Metro, opportunity offers remote flexibility**: · ***Responsibilities**: · - Manage/work with and motivate internal BD/Marketing team, consultants and advisors on a daily basis to get in front of Mid Atlantic based Higher Ed decision makers ( ...
Customer Experience Consultant - Reston, United States - Biz First
Description
Job DescriptionCustomer Experience Consultant
BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our client's customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies.
Key Responsibilities:
Location: Reston, Virginia; On-site Client locations
Customer Experience Consultant professionals in Reston
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