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Senior Payroll Specialist
2 days ago
BlueWave Solutions Double Oak, United StatesAbout us: With our business areas of energy, water, waste management, transportation, and services, SWK AG is the comprehensive caretaker for our customers and as the parent company, takes on the management, service, and control functions of the entire SWK Group. Together with ar ...
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Senior Specialist Health
3 weeks ago
FusionTech North Carrollton, United Statesnox Germany is looking for you for the Health & Safety department as a Senior Specialist Health & Safety with a focus on Project Management in full-time at the locations Langenfeld, Cologne Eifeltor or Groß-Gerau. We are a leader in the delivery of time-critical spare parts and r ...
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Senior physician
2 days ago
Titan Ventures Denton, United StatesWe are currently seeking a dynamic individual to join our team as a Senior Physician in Thoracic Surgery (m/f/d) at an academic teaching hospital in the greater Magdeburg area. · The Role: · - Wide range of responsibilities and tasks in the field of thoracic surgery, including ...
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Senior Physician Pulmonology
2 days ago
Cascade Ventures Denton, United StatesWe are currently seeking a dedicated Senior Physician in Pulmonology (m/f/d) for a modern rehabilitation clinic in the greater Freiburg area. The position offers: · - Focus on treating chronic respiratory diseases such as COPD, bronchial asthma, and bronchitis · - Broad spectru ...
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Senior Specialist
1 week ago
HCL Technologies Ltd. Frisco, United StatesJob Description (Posting). · Responsibilities: · h Provide day-to-day support for IT equipment used by company Associates and Agents. · h Respond to service tickets and phone calls to resolve issues that cannot be addressed by 1st Level Support. · h Coordinate with onsite support ...
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Senior Specialist
2 weeks ago
LTIMindtree Plano, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
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Senior Facilities Specialist
3 weeks ago
Public Storage Plano, United StatesThe Senior Facilities Specialist will play a crucial role in our company's growth and success. Your primary responsibilities will revolve around business development, strategic initiatives execution, vendor performance analysis, and vendor management Facilities, Specialist, Senio ...
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Senior Facilities Specialist
1 week ago
Public Storage Plano, United StatesThe Senior Facilities Specialist will play a crucial role in our company's growth and success. Your primary responsibilities will revolve around business development, strategic initiatives execution, vendor performance analysis, and vendor management Facilities, Specialist, Senio ...
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Senior QC Specialist
3 weeks ago
Certified Laboratories Carrollton, United StatesCertified Group is a leading North American provider of laboratory testing and audit and certification services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, Labstat International Inc., Advanced Botanical ...
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Senior Claims Specialist
3 weeks ago
Zurich Insurance Group Addison, United StatesAt Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, Claims Specialist, Claims, Spe ...
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Senior Onboarding Specialist
6 days ago
Help At Home Plano, United StatesHelp at Home · Senior Onboarding Specialist · Pittsburgh , · Pennsylvania · Apply Now · Help at Home is hiring a Senior Onboarding Specialist · Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients ...
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Senior Marketing Specialist
8 hours ago
Tyler Technologies Plano, United StatesThe Senior Marketing Specialist is responsible for creating and managing multifaceted campaigns to meet business goals, generate leads, and increase brand recognition for Tyler's Payments platform. This includes determining campaign needs and selecting appropriate communication v ...
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Senior Facilities Specialist
2 days ago
Public Storage Plano, Texas, United States PermanentJob Description · The Senior Facilities Specialist will play a crucial role in our company's growth and success. Your primary responsibilities will revolve around business development, strategic initiatives execution, vendor performance analysis, and vendor management based on da ...
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Senior Administrative Specialist
2 weeks ago
Denton County Transportation Authority Lewisville, United States· PURPOSE OF JOB · Under the direction of DCTA Chief Operating Officer, the Senior Administrative Specialist provides general administrative and operational support for senior management, requiring awareness of and ability to respond time-sensitive items, ability to manage mult ...
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Senior Marketing Specialist
5 days ago
Tyler Technologies Plano, United States· The Senior Marketing Specialist is responsible for creating and managing multifaceted campaigns to meet business goals, generate leads, and increase brand recognition for Tyler's Payments platform. This includes determining campaign needs and selecting appropriate communicatio ...
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Senior Technology Specialist
3 weeks ago
Microsoft Corporation Irving, United StatesIn the Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastes ...
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Senior Marketing Specialist
2 weeks ago
Tyler Technologies Plano, United StatesThe Senior Marketing Specialist is responsible for creating and managing multifaceted campaigns to meet business goals, generate leads, and increase brand recognition for Tyler's Payments platform. This includes determining campaign needs and selecting appropriate communication v ...
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Sourcing Senior Specialist
5 days ago
J. C. Penney Company, Inc. Plano, United StatesManage and execute brand or product category and report directly to SSBM or Director Work to build effective strategic relationships with cross-functional partners, internal stakeholders, external suppliers and teams to drive results and influence ch Sourcing, Specialist, Senior, ...
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Senior Applications Specialist
3 weeks ago
Chem-Aqua Irving, United StatesEstablished, Entrepreneurial, Empowered...Explore the Opportunities · Chem-Aqua - Senior Applications Specialist · Thank you for exploring a career with Chem-Aqua, a division of NCH Corporation, an international company where we work in small teams that have a direct impact on ...
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Senior Marketing Specialist
3 weeks ago
Tyler Technologies Plano, United StatesThe Senior Marketing Specialist is responsible for creating and managing multifaceted campaigns to meet business goals, generate leads, and increase brand recognition for Tyler's Payments platform. This includes determining campaign needs and selecting appropriate communication v ...
Senior Specialist - Denton County, United States - HCL Technologies Ltd.
Description
Job Description (Posting).Basic Purpose:
This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Duties and Responsibilities:
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Assist in inventory management, including acquisition and disposal of all IT related equipment according to policiesAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripheralsEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business UnitOther:Up to 80% of TravelClean / valid driver's license required On Call Coverage as neededMay perform other duties as assignedTime Management and Organizational skillsDemonstrated proficiency in verbal and written communications skillsStrong commitment to customer and employee satisfaction.
Ability to work with customers, both internal and external (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases