- Respond to escalated Technical Support Service calls, addressing emergency situations onsite, via phone, or online
- Conduct a thorough analysis of HVAC equipment, identify points of trouble, and test system components
- Update and maintain the internal customer support database for issue tracking
- Assist in developing, instructing, and updating technical training materials related to HVAC products
- Prepare reports at various levels, compile data into a comprehensible format, and provide information for effective communication within the department and with customers
- Participate in the development and improvement of programs and activities within the Technical Services Department, focusing on enhancing the overall customer experience with HVAC
- Associate degree or equivalent from a two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning
- Minimum 3 years of HVAC installation and/or troubleshooting experience
- Demonstrated competency in oral and written communication skills for internal and external personnel
- Work independently and in a team environment to achieve personal and departmental goals within established time frames with minimal supervision
- Dental insurance
- Health insurance
- Vision insurance
- 8 hour shift
- Monday to Friday
- High school or equivalent (Preferred)
- HVAC: 2 years (Required)
- EPA Certification (Preferred)
- Roanoke, TX Required)
- Roanoke, TX 76262: Relocate before starting work (Required)
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HVAC Technical Services Representatives - Northlake, United States - 247 Headhunting
Description
Job Description
Job DescriptionJob description
We are currently hiring HVAC Technical Services Representatives in the Northlake, TX area.
Salary: ~$83,000
Position Summary: We are actively seeking a highly skilled Senior HVAC Technical Support Specialist to join our team. In this role, you will provide specialized technical service support for HVAC products, addressing escalated service calls with a focus on delivering excellent customer satisfaction. The position involves diagnosing and resolving technical issues via phone or email, with the possibility of coordinating onsite visits for further assistance. Additionally, you will play a crucial role in tracking and maintaining the internal database for product development.
Responsibilities:
Requirements:
Job Type: Full-time
Pay: $83,000.00 per year
Benefits:
Schedule:
Education:
Experience:
License/Certification:
Ability to Commute:
Ability to Relocate:
