- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
- Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases.
- Provide first tier support for technical issues.
- Respond to client requests for service by priority according to published policies.
- Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
- Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
- Adapt to changing product and environments.
- Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.
- Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
- Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:Remote support of client's mission critical financial server(s)Operating system administration for Windows or Web serversNetwork & local printingPoint of sale hardware configuration and troubleshootingTyler program release and third party software upgradesDatabase administration (Microsoft SQL)Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users.
- Follow documented Tyler Technologies policies and procedures.
- Perform other duties as assigned.
- Bachelor's degree in computer science, MIS, or equivalent experience.
- Experience administering Windows servers.
- Working knowledge of server hardware and network configurations, including web servers.
- Ability to troubleshoot PC configurations and connectivity issues.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive, professional attitude
- Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
-
Guest Support Specialist
1 day ago
United Supermarkets - The United Family Lubbock, United StatesServe as the first point of contact for guests, Store Support Center, Distribution Center, and Stores for all issues and requests related to the guest facing portion of Rewards, and log all issues and requests. Answer, log, and field incoming phone c Support, Specialist, Guest, T ...
-
IT Support Specialist I
2 weeks ago
Texas Tech University Lubbock, United States36907BR · Extended Job Title: · IT Support Specialist I · Position Description: · The IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, a ...
-
IT Support Specialist II
1 week ago
Texas Tech University Lubbock, United States37574BR · Extended Job Title: · IT Support Specialist II · Position Description: · The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, ...
-
IT Support Specialist I
2 weeks ago
Texas Tech University Lubbock, United StatesLubbock · IT Support Specialist I · 36907BR · Human Resources · Position Description · The IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized appli ...
-
IT Support Specialist II
1 week ago
Texas Tech University Lubbock, United StatesLubbock · IT Support Specialist II · 37574BR · TTUS Institutional Advancement · Position Description · The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, ...
-
Specialist - Student Behavior Support
1 day ago
Lubbock Independent School District Lubbock, United StatesPosition Type: · Campus Professional/Specialist Student Behavior Support · Date Posted: · 5/16/2024 · Location: · Mackenzie Middle SchoolLubbock ISD Student Behavior Support Specialist · Job Title: Campus Student Behavior Support Specialist Wage/Hour Status: Exempt · Reports to: ...
-
Specialist - Student Behavior Support
1 week ago
Lubbock Independent School District Lubbock, United StatesPosition Type: · Campus Professional/Specialist Student Behavior Support · Date Posted: · 11/30/2023 · Location: · Mackenzie Middle SchoolJob Title: Behavior Specialist Wage/Hour Status: Exempt · Reports to: Executive Director, Special Ed. Pay Grade: Teacher · Dept./School: Speci ...
-
Associate Software Support Specialist
2 weeks ago
Tyler Technologies Lubbock, United StatesStrong desire to work with a team that has common goals. Passion for helping clients and building rapport. Desire to work in a fast-paced environment where every day offers diverse questions. Aptitude for problem-solving and thinking out of the box. Support Specialist, Software S ...
-
Texas Northern Bankruptcy Court Lubbock, United StatesMain content Job Details for Operations Support Specialist/IT Technology Liaison · Court Name/Organization: Texas Northern Bankruptcy Court ...
-
Dialysis Dietitian
5 days ago
Fresenius Medical Care Lubbock, United States Full timePOSITION FEATURES: · To assist in covering Redbud and possibly other clinics in and surrounding Lubbock, Texas. · Paid Training · No weekends or holidays · About this role: As a Dietitian with Fresenius Medical Care, you will be a valuable member of the interdisciplinary team and ...
-
FusionWorks Lubbock, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Lubbock. In the following section, you will see how you can benefit from our free services and save valuable time: * You can delegate contract negotiations to us at your request * You will be discreetl ...
-
Tyler Technologies Lubbock, United States· Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software ...
-
Cascade Innovations Wolfforth, United StatesAre you looking for a new professional challenge? Then we have an exciting opportunity for you. · On behalf of our client, a general practitioner MVZ near Augsburg, we are looking for you as a specialist in general medicine or internal medicine (m/f/d) in full-time or part-time a ...
-
RN LVN Private Duty Nursing
5 days ago
Thrive Skilled Pediatric Care LLC LUBBOCK, United StatesWeekly pay and up to 80 hours of PTO per year · Apply today, and one of our recruiters will reach out and expedite your candidacy or please call · Thrive Skilled Pediatric Care, one of the leading providers of skilled pediatric home care, is hiring nurses for our pediatric home ...
-
Balance accountant
3 weeks ago
Crimson Technologies Canyon Lake, TX, United States Freelance**Job Advertisement for Accountant/Tax Specialist** · We are a dynamic and traditional business consultancy firm located in Canyon Lake, TX. We offer legal advice, non-profit work, and tax consulting services all under one roof. From our central office in the heart of Canyon Lake ...
-
Financial Accountant
3 weeks ago
Infinity Systems Shallowater, TX, United States Freelance**We are currently seeking a full-time or part-time Financial Accountant (m/f/d) for direct placement at a mid-sized law firm located in Bonn, Germany.** · **This modern and successful firm has been specializing in corporate and tax law for several years, with a strong focus on t ...
-
RN OR
1 week ago
SCA Health Lubbock, TX, United StatesOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and he ...
-
Child Life Specialist
1 day ago
Providence Health & Services Lubbock, United StatesFunctioning as a member of the health care team, the Child Life Specialist is responsible for supporting children, teens, and family members in the health care setting by providing developmentally appropriate play/recreation and activities, education and preparation for medical p ...
-
Johnson & Johnson Lubbock, United StatesJanssen Biotech, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for an Immunology Senior Sales Specialist, Gastroenterology to support the West Texas territory. · At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovat ...
-
Senior Specialist
1 day ago
Texas Tech University Lubbock, United StatesIndirect Supervision (15%)Manage daily operations of assigned office area. Provide indirect supervision of Residence Life Student Assistants, providing direction and feedback as appropriate. Work with Student Assistants to ensure a clean and orderly Specialist, Senior, Operations ...
Technical Services Support Specialist - Lubbock, United States - Tyler Technologies
Description
Description
The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.
Responsibilities
The Technical Support Specialist should be able to:
Qualifications
Technical Services Support Specialist professionals in Lubbock
-
Atal Bhowmik
Graduate Student
-
Aaron Shea
Maintenance Technician/installation
-
Ben Condrey
Project Coordinator