- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem-solving and thinking out of the box.
- Provides inbound support to resolve client inquiries and problems.
- Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
- Determines whether to resolve issues personally or to refer to a more experienced team member.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
- May assist with writing estimates for software modification specifications and documentation of support processes.
- May submit client issues to the development team for resolution as needed.
- Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
- Performs other duties as assigned.
- Bachelor's degree in a related field or equivalent experience.
- Excellent interpersonal skills.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Knowledgeable with Microsoft Office.
-
Restaurant Team Member Part Time
1 week ago
Love's Travel Stops & Country Stores Lubbock, United States Part time**Req ID:** 438880 · **Address:** 4221 N Interstate 27 Lubbock, TX, 79403 · **Benefits:** _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development_ · **Welcome to Love's** · Restau ...
-
Restaurant Team Member
1 week ago
Love's Travel Stops & Country Stores Lubbock, United States**Req ID:** 434685 · **Address:** 4221 N Interstate 27 Lubbock, TX, 79403 · **Benefits:** _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development_ · **Welcome to Love's** · Restau ...
-
Restaurant Team Member Part Time
1 week ago
Love's Travel Stops & Country Stores, Inc. Lubbock, United States Part timeAddress: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Love's · Restaurant cashiers play a crucial role i ...
-
Restaurant Crew Member
2 days ago
Loves Travel Stops & Country Store Lubbock, United States Part timeReq ID: 438880 · Address: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Love's · Restaurant cashiers play ...
-
Restaurant Crew Member
2 days ago
Loves Travel Stops & Country Store Lubbock, United States Full timeReq ID: 434685 · Address: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Love's · Restaurant cashiers play ...
-
Payroll & Accounts Receivable Clerk
1 week ago
ARAMARK Refreshment Services, Inc. Lubbock, United StatesJob Description · Payroll & Account Receivable Administrator · The Payroll & Accounts Receivable administrator will perform tasks to accurately pay employees, consistently manage account reconciliation, and resolve any disputes. This position leads the research and resolution of ...
-
Payroll & Accounts Receivable
2 weeks ago
Aramark Corp. Lubbock, United StatesJob Description · Payroll & Account Receivable Administrator · The Payroll & Accounts Receivable administrator will perform tasks to accurately pay employees, consistently manage account reconciliation, and resolve any disputes. This position leads the research and resolution of ...
-
Restaurant Team Member Part Time
56 minutes ago
Loves Travel Stops & Country Store Lubbock, United States Part timeReq ID:438880Address: 4221 N Interstate 27 Lubbock, TX, 79403Benefits:* Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career DevelopmentWelcome to Love'sRestaurant cashiers play a crucial rol ...
-
Restaurant Team Member
1 hour ago
Loves Travel Stops & Country Store Lubbock, United StatesReq ID:434685Address: 4221 N Interstate 27 Lubbock, TX, 79403Benefits:* Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career DevelopmentWelcome to Love'sRestaurant cashiers play a crucial rol ...
-
Restaurant Team Member Part Time
1 week ago
Loves Travel Stops & Country Store Lubbock, United States Part timeReq ID: 438880 · Address: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Loves · Restaurant cashiers pla ...
-
Restaurant Team Member
1 week ago
Loves Travel Stops & Country Store Lubbock, United StatesReq ID: 434685 · Address: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Loves · Restaurant cashiers pla ...
-
Account Executive
3 weeks ago
Marsh McLennan Agency Lubbock, United StatesESSENTIAL DUTIES & RESPONSIBILITIES: · Primary Contact with the Producer · Manage the Client Insurance Program, utilizing agency management system. Generally manages small and less complex accounts than the Senior Account Consultant position. Duties include those that are done d ...
-
Service Advisor
1 week ago
Love's Travel Stops Lubbock, United StatesReq ID: 433984 · Address: 4221 N Interstate 27 Lubbock, TX, 79403 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * · Welcome to Love' ...
Associate Software Support Specialist, ERP Pro Payments - Lubbock, United States - Tyler Technologies
Description
Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.
This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.
Responsibilities
If you have the following competencies, we want to talk to you:
