- Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.
- Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
- Reviews with score cards linked to the customers business objectives.
- Coordinate internal resources to ensure customers' business needs are met.
- Support local teams' session with the customer during incidents.
- follow up and log interactions with your customers.
- Plan and execute upsell and cross sell activities.
- Experience as a CSM or a project manager
- Networking and security background - a plus
- Experience in upsell/cross sell activities.
- Experience with working with customers directly
- Excellent presentation & Communication skills
- Able to build relationships and trust quickly.
- Able to understand technology.
- Strong communication written and verbal skills.
- Fluent in Spanish Preferred
- Ability to work under high pressure according to processes and procedures.
- Managed resources in a matrix organization in remote locations.
- Active listening skills.
- Preparedness - able to ensure that all areas are considered before engaging with customers.
- Demonstrate empathy - look through the eyes of others.
- Self-aware, quick learner, detail orientated.
- Flexible Schedule.
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Customer Success Manager
Found in: Lensa US 4 C2 - 4 days ago
Fonn Group New City, United StatesWe seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client success, addressing inquiries, and delivering exceptional support in a multicult ...
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In Office Client Success Manager for Website Design and Digital Marketing Agency
Found in: Appcast Linkedin GBL C2 - 2 days ago
Delaney Computer Services, Inc. Mahwah, United StatesWe are thrilled to announce a job opening for the position of Client Success Manager - Website Services at Deluge Interactive. This job is an in-office role located in Mahwah, NJ, which prioritizes a collaborative and hands-on work environment. However, we value our employees' wo ...
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In Office Client Success Manager for Website Design and Digital Marketing Agency
Found in: ZipRecruiter Test10P US C2 - 2 days ago
Delaney Computer Services, Inc. Mahwah, United StatesJob Description · Job DescriptionWe are thrilled to announce a job opening for the position of Client Success Manager - Website Services at Deluge Interactive. This job is an in-office role located in Mahwah, NJ, which prioritizes a collaborative and hands-on work environment. Ho ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Gen II Fund Services LLC , NY, United StatesThis role will be responsible for the onboarding, customer success and solution best practices for Gen II Digital Solution's proprietary investor reporting portal. As a member of the Client Success Team, you will be an integral part of client implementation, working closely with ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Clarest Health , NY, United StatesTitle: Client Success Manager · Dept: Account Management · Reports To: VP, Client Success · FLSA: Exempt · Location: Remote · Position Summary: · Clarest Health has a thriving office in the heart of Buffalo's Larkin District. We are doing our part to change the face of healthcare ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
Penn Foster Inc Tenafly, United StatesFullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast la ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Shift4 , PA, United StatesOverview · Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every indu ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Altrata , NY, United StatesThe Client Success Manager is a core member of Altrata's global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experie ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Gen II Fund Services LLC , NY, United StatesThis role will be responsible for the onboarding, customer success and solution best practices for Gen II's proprietary performance and attribution platform, Sensr. As a member of Sensr's Client Success Team, you will be an integral part of client implementation, working closely ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Callfire / Eztexting , NJ, United StatesEzTexting is seeking a strong candidate to join our Operations team. The Ops department here at EzTexting works closely to provide exceptional service to our customers. We also have a lot of fun along the way. We are looking for a new Client Success Manager to join us. We need ta ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
Blooming Health New York, United StatesAt Blooming Health, our mission is to power healthy aging-in-place for all. Our next generation engagement platform seamlessly connects older adults and caregivers with service providers in the $575B aging-in-place market. We are empowering older adults to live in their community ...
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Customer Success Manager
Found in: Appcast Linkedin GBL C2 - 17 hours ago
MPCH New York, United StatesAbout MPCH · MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and ...
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client success manager
Found in: MyJobHelper US C2 - 1 day ago
Clarest Health , NY, United StatesTitle: Client Success Manager · Reports To: Market Leader/VP · Location: Nassau, Suffolk, & Queens County · Cost Center: MSO · Position Type: Travel · Salary Range: $60,000-$80,000 annually · Position Summary: · At ProCare LTC, a division of Clarest Health, we are a trusted lea ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 4 days ago
Agility Talent New York, United StatesOur client is disruptive global SaaS analytics funded startup for the hospitality industry focused on generating revenue for hotel groups using disruptive Saas platform. They are funded in major growth mode and seeking a Customer Success Manager to join their startup NYC office R ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 4 days ago
SevenRooms New York, United StatesThe Team & Role · We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring tha ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
Neptune Retail Solutions Jersey City, United StatesJob Description · Job Description Salary: · Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation's premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, includ ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
SevenRooms New York, United StatesThe Team & Role · We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 6 days ago
Integral Ad Science New York, United StatesWe're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
Atlantic-IT Newark, United StatesJob Description · Job Description · Job Title: Customer Success Manager · Location: Atlantic- Offices, Tristate Area · About Atlantic- · Atlantic- is a leading IT company offering comprehensive outsourced IT services and support. We cater to organizations lacking a full-fledge ...
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Customer Success Manager
Found in: Lensa US 4 C2 - 3 days ago
Toolio New York, United StatesAbout Us · At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by ...
Customer Success Manager - Mahwah, United States - Radware
Found in: Lensa US 4 C2 - 6 days ago
Description
Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs , service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager.
The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer.
Engagement framework:
