Customer Success Manager - New York, United States - Agility Talent

Description

Our client is disruptive global SaaS analytics funded startup for the hospitality industry focused on generating revenue for hotel groups using disruptive Saas platform.

They are funded in major growth mode and seeking a Customer Success Manager to join their startup NYC office Role offers major growth, ability to use client success client success skill set (account management and upselling), base, bonus plan and fantastic benefits
About the role

As a Customer Success Manager, you will be responsible for your customer's life cycle and wellbeing, as well as renewal rate.

We are looking for a relationship builder, entrepreneurial spirit and passion for travel/hospitality

Responsibilities for Customer Success Manager:
Overall accountability for your customers' success
Present and travel to clients to deliver insights and build relationships

Be the focal point:
Develop and deliver analyses, reports, and QBRs
Cross sell and upsell products and handle hospitality accounts
Develop strong relationship with customers to deliver retention and growth
Communicate customer feedback and requirements to improve products
Maintain accurate salesforce booking and risk forecast
Establish a trusted strategic advisor relationship with each client and drive continued value of products and services
Customer Success Manager should ideally have:

2-3 years of account management/customer success/client success experience in a technology firm with a passion for travel
SAAS, Agency, Hospitality background highly desirable
Ability to own your client book in a fast paced environment
Outstanding troubleshooting skills within technology industry
Self-starter capable of thriving in a small, intense, and high growth startup environment
Travel up to 25% of your time to client sites
Strong analytical and problem solving skills
Ability to speak with and present to customer C-Level
Experience within Hospitality industry or Web technologies ideal such as: AB Testing and Web Analytics
Why work at our client?

You are not in a cubicle, you are in a fun open, flat organization. Join a global startup where you can be the first of 50 growing to 500 employees. Fun and smart team Make an impact and get hands on client experience
$50,000- $80,000
Location

New York, NY
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