Customer Success Manager - Newark, United States - Atlantic-IT
Description
Job DescriptionJob Description
Job Title:
Customer Success Manager
Location:
Atlantic- Offices, Tristate Area
About Atlantic-
Atlantic- is a leading IT company offering comprehensive outsourced IT services and support.
We cater to organizations lacking a full-fledged internal IT department, ensuring their IT assets align seamlessly with their business strategies.
Our clientele spans across the Tristate area, entrusting us with the responsibility of managing their technology needs to foster growth and secure their networks.
Position Overview:
The Customer Success Manager plays a pivotal role in fortifying relationships and delivering exceptional customer service to our assigned accounts.
This position requires a keen understanding of client objectives, meticulous attention to detail, and the proficiency to direct inquiries to the appropriate resources or resolve them promptly.
As a bridge between our clients and service teams, the Customer Success Manager ensures client needs are met and service levels exceed expectations.
Duties and Responsibilities:
Conduct thorough reviews of service tickets and opportunities.
Monitor email communications and manage warranty and service renewals diligently.
Collaborate closely with the Sales and Service teams to ensure a seamless client experience.
Manage customer orders and input ticketing information into our Service Management system.
Perform general office duties as assigned and follow up with clients through calls and emails to gauge satisfaction and address any pending issues.
Work towards meeting and surpassing service level agreements and client objectives.Knowledge, Skills, and Abilities Required:
Exceptional communication skills, both verbal and listening, are crucial.
The ability to collaborate effectively with a diverse range of individuals, including clients, employees, and applicants.
Proficient in Microsoft Office applications—Excel, Word, Outlook.
Strong multitasking skills with the capacity to swiftly shift directions as needed.
A dynamic, proactive approach to working in a fast-paced office environment.
Previous IT industry experience is a significant advantage.
Minimum Job Requirements:
At least 3-5 years of experience in a high-volume, multi-line phone system environment.
Proven background in help desk or customer service roles within fast-paced settings.
A balanced skill set encompassing clerical, phone, and service-oriented tasks.
Strong written communication abilities.
3-5 years of office & clerical experience.
Why Join Us?
At Atlantic-, you become part of a booming technology industry and a company that values the impact of technology solutions on businesses.
With a wide range of products and services, you have an endless opportunity to help businesses thrive while advancing your career in a vibrant and rewarding industry.
Application Process:
If you are driven, possess a great attitude toward sales, and have a knack for fostering customer relationships, we would love to hear from you.
Join us in our mission to provide unparalleled IT solutions and support, driving success for businesses across the Tristate area.
Company Description Atlantic- is a leader in technology consulting and Managed IT Support for small to midsize businesses, focusing on Cloud migration, IT Support, and Cyber Security.
We're driving digital transformation by aligning technology with business goals. Join us to advance your career in a dynamic and strategic IT environment.Company Description
Atlantic- is a leader in technology consulting and Managed IT Support for small to midsize businesses, focusing on Cloud migration, IT Support, and Cyber Security.
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