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    Conference Services Manager - Kissimmee, United States - StepStone Hospitality

    StepStone Hospitality
    StepStone Hospitality Kissimmee, United States

    3 weeks ago

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    Description

    This is a great opportunity for a dynamic indivitual. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality conference services experience is essential. The responsibilities of the Conference Services Manager and Convention Services include but are not limited to:

    Administration

    • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
    • Responsible for Detailing and executing all parts of Banquet and Catering Events
    • Maintain professionalism in problem situations.
    • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc. with the support of the Sales & Catering Manager
    • Upsell to improve revenue generation on property.
    • Sell to specific market segments based on the direction of the Director of Sales & Marketing
    • Be readily available during functions for consultation with client
    • Ability to work with the operation team to execute group, meeting, and event business
    • Develop and execute strategic plans to maximize revenue while nurturing existing client relationships
    • Flexible schedule required to accommodate client needs.
    • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management with the support of the Sales & Catering Manager
    • Participate in site reviews.
    • Conduct exit interviews with clients to solidify repeat business and distribute results.
    • Participate in the preparation of the annual hotel budget.
    • Ability to develop and lead the team to achieve consistency throughout operations while meeting company and state safety regulations
    • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
    • Ability to accurately use various office and accounting software.
    Support
    • Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
    • Ability to assist with the design and preparation of statistical reports and presentations as needed.
    • Ability to accurately report information.
    • Ability to assist with various office tasks as needed.
    • Ability to scrupulously follow all StepStone and hotel policies and procedures.
    • Attend required meetings.
    Professionalism and Style Expectations. These are expected of every associate within StepStone Hospitality, Inc.

    Personal Effectiveness
    • Projects and assignments are completed thoroughly, professionally, and with care.
    • Adjusts to high-pressure conditions and is open to change.
    • Assumes responsibility for personal growth and development.
    • Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
    Communication
    • Understands and communicates the StepStone Mission and Core Values.
    • Expresses ideas and conveys information clearly, effectively, and professionally.
    • Actively listens to others.
    • Conveys company information, decision, or problems to appropriate parties on a timely basis.
    • Works to resolve disagreements and is respectful of peers and co-workers.
    Requirements
    • Knowledge of CI/TY and Marriott systems to include Lightspeed Preferred
    • Proficient in Microsoft Word, Office, Internet Explorer/Google Chrome
    • Well organized and detail oriented
      •Ability to work independently
    • Display initiative, perseverance and analytical skills
    • Effective communication
    • Professional and ethical
    • Displays enthusiasm
    • Excellent customer service skills
    • Team player and ability to get along with others
    • Available to meet guests which may include weekends
    • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal
    These are required of every associate.
    • Minimum lifting of 20 pounds.
    • Pushing, bending, stooping, upward reaching, manual dexterity.
    • Hearing, writing, typing.
    • Minimum pulling of 20 pounds.
    • Other duties may be assigned.
    Additional responsibilities specific to you are:
    • Must have a comprehensive knowledge of all hotel departments and functions.
    • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
    • Must have exceptional mathematical and computer skills.
    • High school education and relevant training and experience required. Additional education preferred.
    • Ability to timely obtain any required licenses or certificates.
    • CPR training required; first aid training preferred.
    • Additional language ability preferred.
    • Occasional travel required.
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