Cindy Filardo

○ Supervise a team of Retail Merchandisers, on average 5 to 10 merchandisers with 52 stores as well as 2 United State Post Offices, to ensure well Maintained card departments and timely execution of everyday and seasonal programs.

○ Coordinate and manage service activities according to schedule and planned budget.

○ Develop strong relationships and interact regularly with store personnel and management.

Hallmark Territory Supervisor : April 2019 to current 

○ Supervise a team of Retail Merchandisers, on average 5 to 10 merchandisers with 52 stores as well as 2 United State Post Offices, to ensure well Maintained card departments and timely execution of everyday and seasonal programs.

○ Coordinate and manage service activities according to schedule and planned budget.

○ Develop strong relationships and interact regularly with store personnel and management.

Train

○ Onboard and train new and existing employees.

○ Identify training needs of existing Retail Merchandisers.

Communicate

○ Read information provided about product programs, chain specific information, upcoming installation events and other activities.

○ Utilize information to reinforce key retail execution direction with merchandisers.

○ Review upcoming programs with store management.

○ Strong writing skills as you will communicate through email.

○ Work with store management to obtain incremental retail floor space for outpost product and merchandising.

○ Document and manage performance with manager feedback and input.

Problem Solve

○ Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, retail merchandisers and/or your manager.

○ Installation

○ Prepare, direct and follow-up on minor installation activities as assigned. Order minor fixture parts, merchandising components and product as needed. Minor installations could involve resetting product, building fixtures and merchandising product.

○ Lead or participate in major installations when business exceptions require additional support. Major installations could involve moving the card department, building fixtures and merchandising products

City Of Manchester School Department: President of Music Department Group and Coach

Manchester, NH • 02/2010 - 06/2022

Worked within multiple schools Manchester West High School/ Middle School at Parkside/ ParkerVarney doing all types of work

○ Schedules of Events, Practices, Games, Meetings, Fundraisers

○ Planning and Scheduling of Field Trips

○ Event Planning

○ Prepared and Coordinated meetings with Parents

○ Prepared and Coordinated Volunteer events

○ Helped with start up of incentive plan which helped with focus on class work & homework with students and staff

○ Prepared and Coordinated Fundraising Events

○ Coaching with Teacher

○ Sports Assistant Coach Soccer, Baseball and Softball

Citizens Bank Branch Manager : March  2000- January 2012 

Assessed employee performance and developed improvement plans.

○ Completed filings and upheld strict compliance with regulatory agencies and supervisors.

○ Submitted loan applications to underwriter for verification and recommendation.

○ Training and coaching employees on practices, procedures, and performance strategies.

○ Compiled database of loan applicants' credit histories, financial statements and other financial information.

○ Engaged employees in business processes with positive motivational techniques.

○ Resolved various issues impacting sales management and business operations.

○ Consulted customers to boost product sales and services.

○ Met deadlines by proactively managing individual and team tasks and streamlining processes.

○ Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

○ Maintained friendly and professional customer interactions.

○ Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

○ Boosted sales and customer loyalty through incentive programs.
Complied with regulatory guidelines and requirements.

○ Launched new training program to boost employee skills and staff retention rate.

○ Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

○ Implemented service improvements to enhance sales cycle.

Graduate from Manchester Memorial High School with High School Diploma