Technical Support Consultant - Madison, United States - State of Wisconsin

State of Wisconsin

Verified Company

Madison, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Introduction:

Position Summary:

LOCATION:
Madison, WI with statewide travel required.

CLASSIFICATION:
Technical Support Consultant

Job Details:

1) Troubleshoot and respond to escalated call center-related technical issues, system-generated alerts, and issues brought forth by other CCAP tier 3 support staff. 2) Maintain and support networking hardware and infrastructure, production computing devices, storage devices, and operating systems (Windows and Linux). 3) Research new systems, techniques, and tools for the purpose of implementing new production systems or remediating existing technical problems. 4) Performs on-site service as necessary to troubleshoot/resolve courthouse-based technology issues, or to implement new or upgraded systems. 5) Monitor production systems to proactively improve performance or resolve pending technical problems. 6) Respond to technical emergencies and take appropriate action.

Qualifications:

Preferred: 1) Senior level experience leading complex technical implementation projects. 2) Experience in network security 3) Experience implementing cloud based storage solutions 4) Experience implementing and supporting AWS or Azure in an enterprise environment.

SPECIAL REQUIREMENTS:

1.) Employment will require a criminal background check; 2.) Must meet the minimum standards for driving a state vehicle; 3.) Must be able to travel throughout the State of Wisconsin with occasional overnights.

How To Apply:

Deadline to Apply:

Upon request, all prospective employees can obtain a copy of the Equal Employment Opportunity Utilization Report.