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    Dispatch Operations Manager - Concord, United States - Westrock Coffee Company

    Westrock Coffee Company
    Westrock Coffee Company Concord, United States

    1 week ago

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    Description
    Are you invigorated by the prospect of devising solutions to tackle everyday challenges?

    Do you thrive on collaborating across various channels to harness your team's distinct abilities?

    Do you own your schedule?

    Company Overview


    Our innovative beverage solutions company uses responsibly sourced ingredients allowing us to lead change globally as the brand behind the brands.

    Our people make a positive impact on the lives of our farmer partners and customers by supporting sustainable growth.

    We hire people dedicated to teamwork, consistency, and food safety at our locations around the globe.


    Equipment & Service Team Mission:
    "Our goal is to provide industry-defining equipment and service solutions that exceed our partners expectations."

    Role

    Westrock Coffee is on the lookout for an energetic and innovative individual to spearhead our Dispatch Operations Team.

    Your role will involve data-driven decision-making, unifying and optimizing our team's efforts to enhance capacity, elevate service levels, and surpass our partners' expectations.

    If you're passionate about making a difference and driving impactful results, this opportunity awaits you

    We seek an organized leader who charges headlong into change, fosters collaboration, and champions fresh perspectives on established concepts. As pioneers in the beverage industry, we cater to esteemed restaurants, retail outlets, convenience stores, and non-commercial clients. We recognize the vital importance of service and equipment in shaping our overall customer experience.

    Responsibilities


    • Empathetic Leadership: Lead with empathy and genuine care for your team, focusing on their development and coaching.
    • Operational Excellence: Drive operational Key Performance Indicators (KPIs) across dispatch operations.
    • Effective Coordination: Plan, organize, and coordinate daily dispatch activities to exceed partner expectations.
    • Resource Management: Monitor dispatch operations, ensuring efficient resource allocation and swift resolution of conflicts or delays.
    • Team Motivation: Mentor and motivate your dispatch team to achieve performance goals and objectives.
    • Performance Evaluation: Conduct regular performance evaluations, provide constructive feedback, and identify training and development opportunities.
    • Positive Environment: Foster a collaborative work environment that promotes teamwork, accountability, and continuous improvement.
    • Cross-

    Functional Collaboration:
    Collaborate with Service Technicians and Equipment teams to ensure exceptional service delivery for partners and customers.

    • Responsive Communication: Address partner and customer inquiries, concerns, and feedback related to dispatch operations promptly and professionally.
    • Continuous Improvement: Proactively identify opportunities to enhance partner and customer satisfaction through dispatch solutions and process improvements (LEAN methodology).
    Qualifications


    • Relationship Building: Proficient in establishing and nurturing business relationships with both internal and external partners.
    • Effective Communication: Strong oral, presentation, facilitation, and written communication skills.
    • Organizational Skills: Demonstrates excellent planning, organizational, and administrative abilities.
    • Collaborative Leadership: Skilled at interacting with individuals across diverse levels within a corporation, providing consultative expertise and leadership.
    • Results-

    Driven Culture:
    Drives a culture of collaboration, continuous improvement, and best-in-class customer experience.

    • Educational Background: Holds a bachelor's degree or possesses equivalent work experience.
    Requirements


    • Urgency and Accountability: Possess a strong sense of urgency and personal accountability, coupled with change leadership skills.
    • Prioritization and

    Time Management:
    Demonstrate a proven track record of effective prioritization and adept time management.

    • Critical Thinking and LEAN Processes: Apply critical thinking to drive process improvement, while understanding LEAN methodologies.
    • Utilize data-driven decision-making to create priority behaviors that benefit the operations.
    • Collaborative Environment: Foster a positive work environment where collaboration is not only welcomed but celebrated.
    • Call Center Experience is highly encouraged.
    Equal Opportunity Employer / Vets / Disabled
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