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    Unauthorized Disputes Sr. Process Specialist - Killeen, United States - First National Bank Texas

    First National Bank Texas
    First National Bank Texas Killeen, United States

    1 week ago

    Default job background
    Full time
    Description

    • Answer customer telephone inquiries in reference to the status of their claim
    • Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
    • Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim
    • Request surveillance and documents findings
    • Interview and obtain statements from customers, witnesses, and other individuals
    • Locate and obtain records related to the customers. Merchants or authorities
    • Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
    • Interact with department and branch employees along with customers to share information to resolve claims issues
    • Follow current regulations, policies, and procedures during the claims resolution process
    • Train, assign, and review the work of other ATM Specialists
    • Follow-up with customers on a regular basis
    • Meet daily deadlines for expiring claims
    • Make decisions on routine issues in accordance with the ATM operating procedures
    • Other duties as assigned


    Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature.

    The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions.


    Physical Requirements:

    • Must be able to remain in a sitting stationary position for extended periods of time
    • Constantly operate a computer and other office machinery
    • Ability to lift up to 25 pounds
    FCBI is an equal opportunity employer.

    Requirements

    * High School Diploma or Equivalent

    • At least 18 years of age
    • 10-key by touch
    • Customer Service Experience
    • Ability to work with minimal supervision
    • Ability to organize and prioritize
    • Capable of meeting deadlines
    • Good communication skills
    • Must successfully pass background investigation according to company policy
    • Must be able to get along with co-workers and work effectively in a team environment
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