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    Dispute Initiation Business Specialist - Killeen, United States - First National Bank Texas

    First National Bank Texas
    First National Bank Texas Killeen, United States

    1 week ago

    Default job background
    Permanent Technology / Internet
    Description
    Answer inbound calls and provide quality customer service

    • Research customer questions regarding ATM and ACH claims and assist in EFT error resolution
    • Provide customer service by giving accurate information about account and card transactions
    • Provide call completion and/or alternate options for resolving a claim
    • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
    • Accurately complete claims forms, taking action to protect the customer and the banks interests
    • Make decisions on routine issues in accordance with the ATM operating procedures
    • Other duties as assigned

    Physical Requirements:

    • Must be able to remain in a sitting stationary position for extended periods of time
    • Constantly operate a computer and other office machinery
    FCBI is an equal opportunity employer. Requirements * High School Diploma or equivalent

    • At least 18 years of age
    • Detail oriented
    • Possess general PC skills and/or data entry skills
    • Good communication skills
    • Good customer service & telephone skills
    • Ability to function in a multi-tasking work environment
    • Prior call center experience preferred
    • Must successfully pass background investigation and drug screen according to company policy
    • Must be able to get along with co-workers and work effectively in a team environment
  • First National Bank Texas

    Dispute Initiation Business Specialist

    1 week ago

    First National Bank Texas Killeen, United States

    Supervise and train a team of employees · * Ensure employees adhere to department/company policies and procedures · * Process reports for ATM Services Manager · * Keep abreast with Reg E and other related regulations which effect the department · * Answer inbound calls and provid ...

  • First National Bank Texas

    Dispute Initiation Business Specialist

    1 week ago

    First National Bank Texas Killeen, United States

    Job Description · * Supervise and train a team of employees · * Ensure employees adhere to department/company policies and procedures · * Process reports for ATM Services Manager · * Keep abreast with Reg E and other related regulations which effect the department · * Answer ...

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