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    Dispute Investigations Chargeback Sr. Process Specialist - Killeen, United States - First National Bank Texas

    First National Bank Texas
    First National Bank Texas Killeen, United States

    2 weeks ago

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    Description

    Job Description

    • Support, enforce and comply with bank policies, procedures and chargeback rules and regulations.
    • Process PIN, Signature and SAFE dispute queues on a daily basis
    • Complete data entry processing for all Expedited Dispute Forms
    • Research and Process all reject report items
    • Research CD401 report
    • Refund customer fees involve due to CD401 report
    • Process CD401 settlement to include online transaction entries
    • Process customer debit memo notifications on CD401 settlement
    • Processing of customer fees reversals due to CD401 report
    • Process AFFN settlement to include online transaction entries
    • Process of all representments and attach documents to case
    • Process of all fulfilled retrievals and attach documents to case
    • Alert investigator of chargeback's involving case and non-case related IDNL's (chargeback actions), representments and 2nd chargeback's
    • Report any dispute related issues or procedure violations to appropriate management
    • Other duties as assigned

    Position level dependent upon level of internal and external experience

    Physical Requirements:

    • Must be able to remain in a sitting stationary position for extended periods of time
    • Constantly operate a computer and other office machinery

    FCBI is an equal opportunity employer.Requirements

    • High School Diploma or Equivalent
    • At least 18 years of age
    • 10-key by touch
    • Customer Service Experience
    • Prior chargeback experience preferred
    • Ability to work with minimal supervision
    • Ability to organize and prioritize
    • Capable of meeting daily deadlines
    • Good communication skills
    • Must successfully pass background investigation and according to company policy
    • Must be able to get along with co-workers and work effectively in a team environment
    • Ability to work overtime as needed
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