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Killeen

    Loan Processing Sr. Specialist - Killeen, United States - First National Bank Texas

    First National Bank Texas
    First National Bank Texas Killeen, United States

    3 weeks ago

    Default job background
    Description

    Job Description


    • Work directly with the Department Manager/Supervisor to achieve department productivity and goals
    • Coordinate workflow distribution within the department
    • Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution
    • Handle escalated calls and customer service issues
    • Assist in monitoring individual and team queues to ensure satisfactory service levels
    • Maintain an advanced working knowledge of lending products and services
    • Assist customers with consumer loan inquiries
    • Process reports and transactions
    • Interview customers regarding loan details and answer questions
    • Type loan contracts
    • Prepare reports
    • Process loan applications
    • Assist in loan closings
    • Process loan transactions
    • Research history on current loans
    • Other duties as assigned

    Physical Requirements:

    • Must be able to remain in a sitting stationary position for extended periods of time
    • Constantly operate a computer and other office machinery
    • Ability to lift 25 pounds
    FCBI is an equal opportunity employer.


    Requirements


    • At least 18 years of age
    • High School Diploma or equivalent
    • Must have strong and accurate typing and data entry skills
    • Must have strong PC knowledge
    • Must have good phone etiquette and customer service skills
    • Ability to organize and prioritize
    • Able to effectively work with employees at all levels
    • Loan processing and leadership experience preferred
    • Must be able to get along with co-workers and work effectively in a team environment
    • Must successfully pass background investigation and drug screen according to company policy
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