- Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. This is designed to optimize telephone outreach with members due to recertify.
- Follow appropriate processes to meet and exceed recertification targets set by the department.
- Make the recertification process as easy and seamless as possible for our members.
- Assisting members with completion of recertification applications.
- Partner with different parts of the organization to understand any barriers to the member's experience and work to resolve them appropriately.
- Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention.
- Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc.
- Assist members with PCP selection as well as locating providers and vendor within plan's network.
- Providing end to end customer support to drive customer satisfaction and improve customer experience.
- Interfacing with internal and external stakeholders to ensure complete resolution.
- Communicating verbally and in writing with members for all necessary Member Retention activities.
- Devising solutions in response to member dissatisfaction/ complaints/issues to support ongoing organizational improvement efforts.
- Support any ad hoc projects on process improvements.
- Report common trends identified during member outreach.
- Other duties as assigned.
- Associate's Degree and minimum 1 year of experience in direct consumer contact, including, but not limited to, customer engagement, customer services, sales, community engagement.; OR
- High school degree and 3-5 years of experience in direct consumer contact, including, but not limited to, customer engagement, customer services, sales, community engagement;
- Healthcare especially Managed Care experience preferred but not required.
- Bi-lingual preferred
- The candidate must obtain Certified Application Counselor (CAC) certification within the first month of employment. MetroPlusHealth will facilitate the training and certification process.
- Functional/Technical skills
- Highly organized with attention to detail
- Integrity and trust
- Customer Experience Focus
- Emotional intelligence- listening skills to really be able to work with members
- Written and Oral Communication skills
- Conflict Resolution
- Patience
- Problem-solving skills
-
Customer Success Specialist
2 weeks ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Specialist
3 days ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Specialist
2 days ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Specialist
2 weeks ago
Greenfly New York, United StatesGreenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media ...
-
Customer Success Specialist
3 weeks ago
Global Relay New York, United States**Who we are**: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly ...
-
Associate Client Success Specialist
1 week ago
Haymarket Media, Inc New York, United States**Associate Client Success Specialist** · Haymarket Media, Inc. is seeking an **Associate Client Success Specialist** to join the BMG team. This position is located in our **NYC **office. · **Job Overview**: · **Responsibilities**: · - Manage all custom and traditional sponsorshi ...
-
Client Success Specialist
2 weeks ago
Ascent Physical Therapy, PLLC North Massapequa, United StatesAscent Physical Therapist, PLLC is looking to hire a Part-Time, progressing to Full Time Client Success specialist to join our fast-growing team. Based in North Massapequa, Long Island, we're looking for a committed and energetic person to provide world-class customer service to ...
-
Housing Retention Specialist, Tenant Success
2 days ago
Breaking Ground New York, United States**ABOUT US**: - We believe that everyone deserves a home · Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people mai ...
-
Customer Success Specialist
3 days ago
Infinity Systems South Valley Stream, NY, United States Freelance"Join Sendify as a Customer Success Specialist in South Valley Stream, NY · At Sendify, we are looking for a Customer Success Specialist (M/F/d) to join our Customer Success Team Our mission at Sendify is to transform and simplify shipping for small and medium-sized businesses wi ...
-
Customer Success Specialist
3 days ago
Infinity Systems Ardsley, NY, United States FreelanceBecome a Customer Success Specialist at Sendify in Ardsley, NY · At Sendify, we are looking for a Customer Success Specialist (M/F/d) to join our Customer Success Team Our mission at Sendify is to transform and simplify shipping for small and medium-sized businesses with our intu ...
-
Customer Success Specialist
2 weeks ago
SportsRecruits New York, United StatesJob Description · Job DescriptionAbout SportsRecruitsSportsRecruits is the leading college sports recruiting network, connecting athletes, clubs, events, and college coaches within the recruiting process. The SportsRecruits platform provides clubs, high schools, student-athletes ...
-
Multicultural Academic Success Specialist
2 weeks ago
SUNY Old Westbury Old Westbury, United StatesMulticultural Academic Success Specialist- Category: · - Professional- Subscribe: · - Department: · - Student Success- Locations: · - Old Westbury, NY- Posted: · - Apr 16, 2024- Closes: · - Open Until Filled- Type: · - Full-time- Position ID: · **About SUNY Old Westbury**: · The ...
-
Customer Success Specialist
4 weeks ago
MetroPlus Health Plan New York, United StatesCustomer Success Specialist (Bilingual Spanish) · Customer Success Specialist (Bilingual Spanish) · Job Ref: 85554 · Category: Member Services · Department: MHP CUSTOMER SUCCESS · Location: 50 Water Street, 7th Floor, · New York, · NY 10004 · Job Type: Regular · Employme ...
-
Customer Success Specialist
5 days ago
MetroPlus Health Plan New York, United StatesCustomer Success Specialist (Bilingual Spanish) Customer Success Specialist (Bilingual Spanish)Job Ref: 85554Category: Member ServicesDepartment: MHP CUSTOMER SUCCESSLocation: 50 Water Street, 7th Floor,New York,NY 10004Job Type: RegularEmployment Type: Full-TimeHire In Rate: $41 ...
-
Customer Success Specialist
1 week ago
Informa, plc New York, United StatesAre you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the e Specialist, Customer, Operati ...
-
Customer Success Specialist
3 weeks ago
MetroPlus Health Plan New York, United StatesCustomer Success Specialist (Bengali / Hindi / Urdu) · Customer Success Specialist (Bengali / Hindi / Urdu) · Job Ref: 81577 · Category: Member Services · Department: MHP CUSTOMER SUCCESS · Location: 50 Water Street, 7th Floor, · New York, · NY 10004 · Job Type: Regular ...
-
Customer Success Specialist
1 week ago
Greenfly New York, United States Full timeGreenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media ...
-
Specialist, Career Success
3 weeks ago
BrainStation New York, United StatesAbout the Role · BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a care ...
-
Customer Success Specialist
3 weeks ago
Pockyt New York, United StatesAbout Pockyt · Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to ...
-
Customer Success Specialist
5 days ago
NYC Health Hospitals New York, United StatesMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchan ...
Customer Success Specialist - Brooklyn, United States - MetroPlus Health Plan
Description
Customer Success Specialist (Bengali / Hindi / Urdu)
Job Ref: 81577
Category: Member Services
Department: MHP CUSTOMER SUCCESS
Location: 50 Water Street, 7th Floor,
New York,
NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $45,277.00
Salary Range: $45, $50,000.00
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealthprovides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth'snetwork includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealthhas been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
The Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the MetroPlusHealth experience is enhanced. The Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following:
Job Description
Recertification/Renewal of Membership
Enrollment and Retention Support
Process Improvements
Minimum Qualifications
Licensure and/or Certification Required
Professional Competencies
#LI-Hybrid