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    Senior Operations Manager - San Jose, CA, United States - JLL

    JLL
    JLL San Jose, CA, United States

    Found in: Jooble US O C2 - 1 day ago

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    Description

    Pay: $ $ includes bonus)

    Location: San Jose (primarily) & Mountain, View, CA The Senior Operations Manager at JLL is responsible for overseeing the maintenance and repair operations for the Cisco account within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Senior Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction. Responsibilities:
    • Provide strategic leadership and direction for maintenance and repair operations on the Cisco account within the assigned region.
    • Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.
    • Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with the operations team on results/expectations.
    • Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
    • Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
    • Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
    • Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
    • Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
    • Foster positive working relationships with internal and external stakeholders associated with the Cisco account.
    • Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
    • Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
    • Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
    • Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
    • Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
    • Manages direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on site support as required to support and manage work efforts.
    • Work with Chief Engineer/ Client Engineering team to prioritize and assign duties that allign with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
    • Assures compliance with JLL Management audit progams; JCAP, HSSE, and site policies, procedures and standard practices. Works with team on alignment and delivery.
    • Manage compliance of required local, state and federal laws and regulations
    • Respond to emergency calls outside normal working hours
    • Performs additional job duties as requested.
    Qualifications:
    • 10 + years property management, maintenance & operations. Experience in critical site operations is a major plus.
    • Bachelor's degree in Engineering, Facility Management, or a related field a plus
    • Industry Certification from IFMA – BOMA - AFE - AAMP a plus
    • Proven experience in maintenance and repair operations, facility management, or a related leadership role.
    • Knowledge of RCM principals
    • Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
    • Excellent understanding of maintenance and repair principles, methodologies, and best practices.
    • Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
    • Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
    • Ability to work independently and handle multiple tasks in a fast-paced environment.
    • Knowledge of real estate or property management industry is a plus.
    • Employee must be a U.S. citizen
    #J-18808-Ljbffr
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