- Implements Treasury Management product and service requests, including input and callback for various systems.
- Processes maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers.
- Reviews Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services.
- Provides support and training to small business and commercial customers for various Treasury Management services i.e. Business Online Banking, Remote Deposit Capture, online ACH and Wire origination, etc. Support may be provided via phone, online and/or email communications.
- Provides assistance to Retail, Commercial and other banking staff regarding Business Online Banking and various Treasury Management product and service features and reports operational issues.
- Monitors and manages multiple email inboxes and request databases for incoming requests and communications.
- Adhere to Bank's security and audit procedures as well as industry rules and regulations.
- Maintain current knowledge of all Mechanics Bank's Treasury Services Product offerings, services and systems.
- Participate in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required.
- Bills customers for various Treasury Management products and services and orders equipment for customers as needed.
- Other duties as assigned.
- High School Diploma/GED required
- 3 years of experience in a treasury operational role preferred.
- General knowledge of Treasury Management products and services and implementation requirements.
- General knowledge of Federal and State banking regulations pertaining to Online Banking and ACH Operations.
- General knowledge of Business Online Banking and Treasury Management products and services.
- Excellent ability to explain processes clearly and understandably.
- Excellent ability to problem solve.
- Excellent organizational skills and attention to detail
- Skilled in problem resolution and the ability to determine appropriate solutions.
- Excellent written, oral, and interpersonal communication skills.
- Proficient skill in Microsoft Office Suite applications.
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
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Treasury Operations Specialist - Irvine, United States - Mechanics Bank
Description
Mechanics Bank is currently searching for a Treasury Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Irvine or Corona offices.
Assists small business and commercial customers in setting up and maintaining Business Online Banking and other Treasury Management products and services. Reviews Business Online Banking and other Treasury Management services request forms and applications for accuracy and completion. Provides client support and training on product use.
What you will do:
Pay Range: $22.00 to $28.00 an hour
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.