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    Technical Account Manager, West - Denver, United States - Dataiku

    Dataiku
    Dataiku Denver, United States

    Found in: Lensa US 4 C2 - 1 week ago

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    Description
    Why Engineering at Dataiku?


    Dataiku's on-premise, cloud, or SaaS-deployed platform connects many data science technologies, and our technology stack reflects our commitment to quality and innovation.

    We integrate the best of data and AI tech, selecting tools that truly enhance our product.

    From the latest LLMs to our dedication to open source communities, you'll work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators.

    You can find out even more about working in Engineering at Dataiku by taking a look

    here.


    Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients (~3 per TAM).

    They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin.

    They must be effective technically, both as communicators and doers.

    They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

    How you'll make an impact

    Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan

    Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks

    Centralize the technical information about clients and take part to the account strategy and with the other members of the account team

    Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling


    Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.

    Help clients troubleshoot the implementation of the product within their systems.

    Ensure that feature requests are effectively recorded and communicated to product and R&D

    Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

    Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

    What you'll need to be successful

    7+ years of experience in a customer facing technical role

    Comfort and confidence in client-facing interactions

    Ability to work both pre and post sale

    Strong Linux system administration experience including networking

    Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM

    Hands-on experience with cloud based services like AWS, Azure and GCP

    Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning

    Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

    What will make you stand out

    Experience with Python

    Some knowledge of Java, nice to have

    Some knowledge in ML Ops

    What does the hiring process look like?

    #LI-Remote

    Initial call with a member of our Technical Recruiting team

    Video call with the the USA TAM Director

    Technical Assessment to show your skills (Home Test)

    Debrief of your Tech Assessment with TAM Team members

    Final Interview with the Global VP of Field Engineering

    #LI-Remote

    #J-18808-Ljbffr
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