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    Desktop Support Technician I - Tacoma, United States - Denali Advanced Integration

    Denali Advanced Integration
    Denali Advanced Integration Tacoma, United States

    3 weeks ago

    Default job background
    Description
    *Benefits:


    The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable.


    Summary of Position:


    The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.


    Essential Functions:
    Deployments of new computer hardware or moves, and existing computer operating system upgrades
    Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    Remote and basic desk-side technical support including remote control of end-users' devices
    Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
    Working independently to troubleshoot all support requests and follow escalation policies
    Participating in testing, documentation, and implementation of assigned projects

    Short term projects may include:
    computer and/or server moves and deployments, computer arm installs, and other hardware deployments
    Some projects may involve travel to sites throughout the state, and/or nationwide


    Competencies:
    Organization Skills
    Teamwork Capacity
    Initiative
    Communication Proficiency
    Multi-tasking
    Resourcefulness
    Drives Results
    Plans and Prioritizes
    Decision Quality
    Self-Development


    Work Environment:
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.


    Physical/Mental Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


    While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs.

    Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time.

    The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

    Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer.

    Frequently moves boxes with equipment weighing up to 50lbs across the building and/or to other offsite buildings for various project needs.

    Must be able to stand for long periods of time. Take equipment on and off shelves repeatedly. Working around and under desks. Climb several flights of stairs. Must be able to walk frequently for extended periods of time.


    Required Education and Experience:
    High School Diploma

    • 3 Years of Experience

    Qualifications:
    Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment


    Including:
    MS Office, and other software application setups, upgrades, and troubleshooting

    Install, upgrade
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