Desktop Support Technician - Tacoma, United States - F2OnSite

F2OnSite Tacoma, United States

2 weeks ago

Description

Desktop Support Technician - Tacoma, WA

Start June - 6 month assignment with possible extensions
Monday-Friday - 40 hrs. - 8am-5pm
Must be ok with local travel and able to work independently
Technician must have experience with deployments of devices, PC setups and migrations.
Technician will also assist with boxing up old equipment and doing inventory on site.

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:
Typically requires technical school certification or equivalent of 1-2 years of relevant experience
Knowledge of relevant software and hardware systems
May require additional customer-specific certifications or training as required

Skills

Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

Additional Information

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.

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