- Provide helpdesk support to internal employees and resolve problems
- Maintain a friendly demeanor when interacting with users
- Be self-motivated and take the initiative in working with our staff
- Monitor and respond quickly and effectively to requests
- Modify configurations, utilities, software default settings for the local workstations
- Utilize and maintain ticketing database
- Document procedures
- Assist with familiarizing of new users to the 365 infrastructure and services
- Build, install, configure, and test new workstations, printers, and software
- Maintain inventory of all equipment, software keys, and software licenses
- Manage PC setup and deployment for new users using standard hardware, autopilot profiles, security/other policies and software
- Assign users and computers to proper groups in Entra ID/Microsoft 365
- Track and perform workstation hardware and software upgrades as required
- Update Azure Active Directory as needed
- Setup and maintain networks across physical sites using a combination of vendors
- Maintain various organizational units with MS 365 such as 365 groups, SharePoint Sites, share mailboxes, Power Platform, etc.
- Have knowledge for, and willingness to use, power tools, and hand tools
- Attends and participates in CSC trainings, staff meetings, and monthly CSC partners meeting
- Working knowledge of Microsoft 365, and Azure Active Directory, including common tools, best practices, and troubleshooting.
- Excellent Customer Service skills and a demonstrated success exceeding customer expectations.
- Able to work well with others in a collaborative manner
- Excellent written and verbal communication skills, including expressing technical concepts clearly to technical and non-technical audiences.
- Ability to maintain a professional demeanor and confidentiality
- Able to comprehend information quickly
- Possesses high energy and willingness to learn
- Ability to prioritize and simultaneously manage multiple projects
- Current knowledge of PC, Mac, and mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends
- Very strong customer service skills
- Basic knowledge of Microsoft 365 support
- Ticketing
-
IT Support Technician
2 days ago
Indigo Slate Seattle, United StatesJob Description · Job DescriptionNorth American Studio IT Support · Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, the ...
-
IT Support Technician
3 weeks ago
Saxon Global Seattle, United StatesPOSITION SUMMARY · Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department. · DUTIES AND RESPONSIBILITIES Carry out research on various technical subjects as requested by IT Team · Ass ...
-
Field Support Technician
3 weeks ago
CG Tech Services, Inc Seattle, Washington, United States PermanentCG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance solutions. · Most of our clients ...
-
Desktop Support Technician
5 days ago
Infojini Inc Seattle, United StatesBelow is the job description for the position: · Position Title - Desktop Support Technician · Location - Seattle, WA (Fully onsite) · Duration- 12 Months (with possible extension) · Candidates Must be flexible working in both shifts · Night shift: 11 pm – 9 am Wednesday through ...
-
Tier-1 Support Technician
1 week ago
ScaleMatrix Seattle, United StatesJob Information · ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are looking for motivated individuals interested in beginning their career in the field of IT. Because of our always expanding portfolio ...
-
Operations Support Technician
3 days ago
Din Tai Fung Seattle, United StatesDIN TAI FUNG RESTAURANTS · Job Title: Operations Support Technician · Compensation: $ $28.00 per hour · The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business ne ...
-
AV & Event Support Technician
5 days ago
Astreya Seattle, United StatesAV & Event Support Technician – Client Onsite · Work Location: Seattle, WA · Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way o ...
-
Field Support Technician
2 days ago
CG Tech Services, Inc Seattle, United StatesJob Description · Job DescriptionCG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance ...
-
PC Support Technician
6 days ago
Woodland Park Zoo Seattle, United StatesTITLE: PC Support Technician · SALARY & FLSA: $29.43 -$36.79 per hour; FLSA non-exempt · OPENING DATE: 06/13/24 · CLOSING DATE: 06/23/24 · JOB TYPE: Regular, Full-time · UNION: Non-Represented · OPENINGS: 1 · LOCATION: Onsite only for the first 180 days, then Hybrid with 1 ...
-
Client Support Technician
1 week ago
Triton Technical Seattle, United StatesJob Description · Job DescriptionCompany Information · Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we ar ...
-
AV & Event Support Technician
5 days ago
Astreya Seattle, United StatesWhat this Job Entails: · Our Audio Visual Support Technician's prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support. · The position involves a high degree of exposure, working sometimes with e ...
-
AV & Events Support Technician
3 days ago
Dale WorkForce Solutions Seattle, United StatesClient: IT Services · Position: AV & Event Support Technician · Location: Seattle, WA · A client of DWS is looking for the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. · ...
-
Computer Support Technician
1 week ago
Coffman Engineers Seattle, United StatesCompany Description At Coffman Engineers, we serve as both prime consultant and subconsultant on projects large and small, including commercial, retail, healthcare, tribal, industrial, alternative energy and project/construction management. Incorporated in 1979, we have employees ...
-
NMC_000240 - Help Desk Support Technician
2 days ago
New Millenium Consulting Seattle, United StatesOne of our clients in Seattle, WA is looking for a Help Desk Support Technician. · Title: Help Desk Support Technician · Hourly: $25 per hour (W2) · Location: Help Desk Support Technician · Duration: Long-term · Scope: · Looking for Level 2 Engineer with Ticketing experience · Th ...
-
IT Support Technician
2 weeks ago
Zensar Technologies Seattle, United StatesJob Purpose:Improves operating efficiency by developing methods, procedures, and software solutions; helping users.Duties: * Identifies and supports operational objectives and procedures by studying functions and requirements; conferring with managers and employees; evaluating in ...
-
Desktop Support Technician, Senior
2 weeks ago
Seattle Children's Seattle, United StatesResponsibilities: With minimal supervision, provide onsite and remote Tier 1-2 support for timely installation, maintenance and repair of IT hardware, software and services for Seattle Children's customers. Drive solutions to permanent fixes or root cause determination. Ensure do ...
-
Network Support Technician II
6 days ago
Insight Global Seattle, United StatesThis is a mid-level position within the Network Support team. Works under moderate supervision performing more complex tasks as directed, completing routine assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble ...
-
Network Support Technician II
4 days ago
Insight Global Seattle, United StatesThis is a mid-level position within the Network Support team. Works under moderate supervision performing more complex tasks as directed, completing routine assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble ...
-
Associate Client Support Technician
1 week ago
Triton Technical Seattle, United StatesJob Description · Job Description · Purpose: · The purpose of this position is to support the vision of the Client Services department and the client experience, through effectively managing sales opportunities. This includes initial requirements gathering, client connection a ...
-
Customer Support Representative/Parts Technician
2 weeks ago
Kelly, Inc. Seattle, United StatesJob details · Customer Support Representative I · $22/hr · Seattle, WA · 8:00am-4:30pm M-F · Job Summary: Join our team at as a Customer Support Representative I If you have a background in construction, tools, automotive this might be a great fit We are seeking a dedicated ...
IT Support Technician - Seattle, United States - CHIEF SEATTLE CLUB
Description
Job Description
Job DescriptionJOB DESCRIPTION
Job Title: PC Support Technician Effective Date: 5/31/2024
Reports to: IT Manager Salary Range: $28.50-$34.64 per hour
Status: ☐Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☒ Exempt ☐ Non-Exempt
Job Summary:
Under general direction of IT Manager, responsible for installation, maintenance, and support services related to the Chief Seattle Club's information services infrastructure, including software applications, systems software, network configuration and voice systems communication equipment. Installs, configures, administers, and provides support for applications/hardware as well as basic level user support, technical assistance, and training in the use of the computer systems, equipment, and software; diagnoses problems and determines appropriate action. Ensure various security permissions and backup procedures. Able to physically lift 50 lbs. All positions at Chief Seattle Club are in person/in office with the ability to work remotely for one day a week, that is approved by the supervisor.
Duties/Responsibilities:
Other Factors
Education and Experience:
Physical Requirements:
While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.
This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.
This position frequently uses hands and wrists, fingering, handling, grasping, and reaching in using telephones, computers, fax machines, and other office equipment and supplies. This position occasionally maneuvers around and/or under desks, crawlspaces and other tight and/or dirty spaces. Be physically mobile enough to install, operate, or maintain network equipment/office equipment in several types of environments, dirty, cold, cramped, public.
Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Equity Assessment:
Skill __30____ Effort ___20___ Responsibility _20___ Working Conditions 30 .
Equal Employment Opportunity
Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club's policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.
Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.
