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Customer Relations Specialist
2 weeks ago
The Martin-Brower Company Enfield, United StatesPartner with our customers to help implement initiatives & manage various areas of their supply chain. Define, develop, document, and execute a comprehensive logistics and distribution plan that will drive optimal customer service and profitability w Relations, Specialist, Supply ...
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Customer Relations Specialist
1 week ago
Martin-Brower Enfield, United StatesCompetative wage based on experience. · Pay Transparency Statement: · The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, sk ...
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Customer Relations Specialist
6 days ago
Martin-Brower Enfield, United StatesOverview · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techno ...
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Customer Relations Specialist
1 week ago
Reyes Holdings Enfield, United StatesOverview · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technol ...
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Customer Relations Specialist
1 week ago
Martin-Brower Enfield, United StatesOverview: · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techn ...
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Customer Relations Specialist
2 weeks ago
Martin-Brower Enfield, United StatesOverview: · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techn ...
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Customer Relations Specialist
2 weeks ago
Reyes Holdings Enfield, United StatesOverview · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techno ...
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Investor Relations Specialist
1 day ago
RCN Capital South Windsor, United States· RCN Capital - Elite Commercial Servicing is seeking a Loan Servicing Modification Specialist to join our Loan Servicing team. The Investor Relations Specialist will will monitor day to day operations and manage workflow to meet Investor expectations. · The Investor Relations ...
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Employment Relations Specialist
1 week ago
Connecticut Education Association Hartford, United StatesEmployment Relations Specialist (Confidential) · Based in Hartford, Connecticut · About Us: · Connecticut Education Association (CEA) is a dedicated educators' labor union whose mission is to champion educators, students, and public schools. We have been a leading voice for teac ...
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Employment Relations Specialist
4 days ago
Connecticut Education Association Hartford, United StatesEmployment Relations Specialist (Confidential) · Based in Hartford, Connecticut · About Us: · Connecticut Education Association (CEA) is a dedicated educators' labor union whose mission is to champion educators, students, and public schools. We have been a leading voice for tea ...
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Employment Relations Specialist
1 week ago
Connecticut Education Association Hartford, United StatesEmployment Relations Specialist (Confidential) · Based in Hartford, Connecticut · About Us: · Connecticut Education Association (CEA) is a dedicated educators labor union whose mission is to champion educators, students, and public schools. We have been a leading voice for te ...
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Employee Relations Specialist
1 week ago
Associated Electro-Mechanics Springfield, United StatesJob Description · Job Description · We are seeking a Employee Relations Specialist to become a part of team You will be responsible for managing HR & payroll activities for the organization. This critical role works closely to support the overall operations of the organization, ...
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Employee Relations Specialist
1 week ago
Associated Electro-Mechanics Springfield, United StatesJob Description Job Description We are seeking a Employee Relations Specialist to become a part of team You will be responsible for managing HR & payroll activities for the organization. This critical role works closely to support the overall operations of the organization, with ...
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Principal Specialist, Procurement
6 days ago
Collins Aerospace Windsor Locks, United States**Date Posted**: · **Country**: · United States of America · **Location**: · A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA · **Position Role Type**: · Hybrid · Procurement Specialist will manage multiple suppliers within a global supply chain team and be ...
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Public Relations Specialist
1 week ago
Market Mentors Springfield, United StatesJob Description · Job DescriptionSalary: Starting at $50,000 · Public Relations Specialist · POSITION IN-OFFICE in SPRINGFIELD, MA · Less than 25 miles from Hartford, CT · The primary function of this job is establishing and maintaining relationships with members of the media by ...
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Labor Relations Specialist
1 week ago
State of Connecticut Hartford, United StatesIntroduction · THE POSITION The 's Office of Policy and Management () invites experienced applicants to apply for the position of within our Office of Labor Relations (). WHAT WE CAN OFFER YOU A Platinum Healthcare Plan, the nation's best for state employees and dependents, ac ...
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Labor Relations Specialist
1 week ago
University of Massachusetts Amherst Amherst, United StatesAbout UMass Amherst · UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western ...
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Ecommerce Specialist
2 days ago
FADS USA, Inc. Enfield, United States**Job Overview**: · The _eCommerce Specialist_ is the front-line position engaging with customers, providing exceptional assistance, resolving issues, managing orders, and ensuring a smooth purchasing experience. · As an _eCommerce Specialist_, you will be responsible for assisti ...
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Transportation Coordinator
3 days ago
Martin Brower Enfield, United StatesOverview: · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techno ...
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Accounts Payable Specialist
4 days ago
Industrial Service Solutions Enfield, United States**Position Summary**: · The Accounts Payable Specialist will support all aspects of Accounts Payable responsibilities of ISS. The Accounts Payable Specialist is responsible for processing payments which includes receiving, processing, verifying, and reconciling invoices for multi ...
Region Customer Relations Specialist - Windsor Locks, United States - Critter Control
Description
** Region Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** REGIO022681 Showing 1 location **Job Details**
**Description**
**Job Description:**
The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
**Duties and Responsibilities**
Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
Able to speak knowledgeably to a customers concern or issue
Be proficient to work within the current CRM (Servsuite) to document issues
Research required information using accessible resources
Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue
Maintain/exceed productivity goals and performance measures set by the Region
Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
Assist customers as needed in making payments or setting up auto-billing
Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
**Required Experience**
One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
Knowledge of customer service principles and practices,
Good data entry and verbal skills; type 45 wpm or more
Proficient in relevant computer applications
**Required Skills**
Ability to de-escalate an upset customer
Must be able to work overtime during the companys peak season
Must have the ability to be flexible in scheduling
Attention to detail
Teamwork
Problem Analysis and Resourcefulness
Professionalism
Adaptability
Able to react effectively and calmly in a stressful situation
Excellent organizational skills
Able to coordinate activities with multiple parties and levels of leadership
**Compensation and Benefits Package:**
Competitive earning potential
Matching 401(k)
Medical, dental and vision
STD, LTD and life insurance
PTO
Paid training
Company perks
**Position Type**
Full-Time/Regular
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1 year:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
