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    Client Services Representative - Dallas, United States - BusinessJet

    BusinessJet
    BusinessJet Dallas, United States

    3 weeks ago

    Default job background
    Description

    The Client Services Representative will perform extensiveinteraction with a full range of customer service and sales services for aircraftowners, charter clients, and various industry vendors. A successful ClientServices Rep must be able to work independently as well as part of a team witha high level of professionalism and with the client's best interests at theforefront. Initiative, good judgement, and strong work ethic are the keys forsuccess.

    Essential Duties and Responsibilities include the following:

    • Tripplanning in scheduling software to include arranging catering, groundtransportation, and any special requests for passengers as needed
    • Generating flight itineraries for managed clients and charterclients
    • Flighttracking for all trips
    • Verifying submitted post flight data in scheduling software
    • Processing and assembling all trip information (itinerary, quote,invoice, expense reports, receipts, etc.) and submitting to accounting
    • Entering new customer data, and other sales tracking datapertaining to customers, into scheduling software
    • Communicatingwith all stakeholders including aircraft owners, pilots, maintenance personnel,and Flight Operations to ensure aircraft Owner's schedule is accommodated andenhance possibility of charter trips
    • Ensuringthe satisfaction of all aircraft owners and charter clients through ongoingcommunication and quick response time to requests and/or complaints
    • Developing and maintaining relationships with regular andprospective customers along with industry contacts
    • Workclosely with charter department with processes from quoting stage to trip management
    • Contacting regular and prospective customers to seek potentialopportunities
    • Willingto attend industry events representing the company
    • Providing on-call support from home on nights and weekends on arotational basis with other Client Services Staff
    Qualifications
    • Bachelor'sdegree in Sales, Marketing, or other related field preferred OR
    • 4years of relevant work experience
    • Previousprivate aviation experience preferred
    • Customerservice focused with a professional attitude and appearance
    • Excellentwritten and verbal communication skills
    • Excellentresearch and analytical skills
    • Strongproblem-solving skills with a proactive and resourceful attitude
    • Strongorganizational and attention to detail skills
    • Willingnessto listen and learn
    • Abilityto think creatively and innovatively
    • Strongtime-management skills with the ability to multitask and prioritize tasks
    • Proficientin Microsoft Office and standard website usage
      • Previous experience with aviation scheduling software isa plus
    Certifications/Licenses
    • Abilityto attain Love Field Badge
    • ValidDriver's License
    Work Enviornemnt

    While performing the dutiesof this job, the employee is frequently exposed to very loud noise levels inand around their work environment. The physical demands regularly required areto sit, stand, or walk for extended periods of time, with the ability to liftand/or move up to 25 pounds. Daily interaction with Clients where tact anddecorum are mandatory while maintaining a team effort in customer service.
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