- Perform comprehensive training programs for our Directly Owned Shops and Franchised boutiques operated by business partners. Covering axis and selling skills with a primary focus on the Caribbean and Latin America (excluding Mexico and Brazil) region.
- Deliver in-store and off-site training sessions focused on products and soft skills.
- Coach and develop sales team on how to deliver an elevated, unique, and memorable shopping experience (client focus, storytelling, extraordinary service, selling skills and attitude) by observing the sales floor and providing feedback accordingly.
- Partner with Store Managers on training plans, needs, assessment and follow up.
- Train the Trainer- Responsible for training Boutique Managers and category ambassadors to provide in-store trainings.
- Support key regional projects, events, and conventions regardless of the location within the LATAM region in collaboration with regional training managers and collaboration with global training community.
- Organize and deliver Brand training session as part of new LATAM Bulgari employees on-boarding.
- Develop training tools, materials, and collateral to support local initiatives for all axis (jewelry, watches, accessories and selling skills) and adapt to the audiences (internal and external client advisors, office staff, retail teams, business partners).
- Closely follow and monitor Mystery Shopping program to meet brand objectives and measurable targets.
- Set a training plan that outlines all action steps and resource requirements to meet Bulgaris brand ambassadors program.
- Implement and administer the FHH training certification program for all Client Advisors on an ongoing basis.
- Guarantee the correct application of company norms and procedures (Voice of the client, etc.).
- Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors.
- Collaborate with interdepartmental committees or taskforces, as necessary.
- Monitor, follow closely, and meet retail KPI targets (e.g., mystery shopping, e-learning, NPS, conversion rate)
- Conduct retail KPIs data analyses and implement L&D plan based on areas of opportunity.
- English to Spanish translation on selective training guidelines as needed.
- Fluent in English and Spanish. Portuguese a plus.
- Coaching experience and/or interest in the matter
- Public speaking
- Adult learning theory
- Curriculum development
- Strong written communication skills
- Excellent interpersonal communication skills
- Discretion
- Detail-oriented.
- Teaching skills including presentation and curriculum development/documentation Computer literate (MS Word and Excel and PowerPoint)
- Basic understanding of micro-mechanics (i.e. capacity to learn the technical aspects of how a watch works)
- Basic business acumen in sales
- Knowledge of watch/jewelry/accessories industry
- Luxury retail sales experience
-
Training for Office Management Clerk
6 days ago
Omega Enterprises North Miami, United StatesTraining for Office Management Assistants (m/f/d) in North MiamiAre you looking for a training profession that opens all doors for you? Office management assistants are true all-rounders and indispensable in any office. With a training at our company, you will also become a speci ...
-
Training for Office Management Clerk
5 days ago
Infinity Systems Ida, United StatesTraining as a Business Administrator (m/f/d) with a focus on assistance · Do you want to start your future with meaningful and sustainable projects? · We are looking for you as a trainee (m/f/d) for the training profession of Business Administrator (m/f/d) with a focus on assista ...
-
Training Manager
1 day ago
Bulgari Coral Gables, United StatesB V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida · The Training Manager ensures the successful delivery of Bulgari's coaching, learning and development programs throughout the Caribbean and Latin America so our teams can ...
-
Training for Office Management Clerk
5 days ago
Quantum Innovations Fountainebleau, United StatesWHAT TO EXPECT DURING YOUR TRAINING AT FOUNTAINEBLEAUAs an organizational talent, you will gain intensive knowledge of our administrative and personnel processes, such as selection processes, invoicing procedures, and purchasing conditions. · During your training, you will take o ...
-
Horizon Innovations Fountainebleau, United StatesAbout the Company · Since 1948, we have been a family-owned, medium-sized company that provides innovative services in the field of mobility, from cars and vans to trucks. · We are constantly evolving. Every day. In search of a new visible symbol for this development, we chose th ...
-
Stellar Enterprises South Miami, United StatesStart your apprenticeship as a wholesale and foreign trade management assistant (m/f/d) - specialization: wholesale 2024 at the MEGA Group at our MEGA eG location in Lörrach starting on September 1st, 2024. We not only offer you an exciting apprenticeship, but also opportunities ...
-
Training Management Coordinator
1 week ago
Phoenix Industries Homestead, United StatesTraining Management Coordinator (m/f/d) · Lübeck · Full-time | DEKRA Akademie GmbH | DE · Join the DEKRA Akademie GmbH at our location in Lübeck. · About DEKRA · At DEKRA, future topics are at the center of all work areas: from vehicle inspections to cybersecurity, from product ...
-
Training for Office Management Clerk
5 days ago
Stellar Innovations Hallandale Beach, United StatesTraining as a Management Assistant (m/f/d) for 2024 in Hallandale BeachAir Products is one of the world's largest manufacturers of industrial gases. We turn air into technical gases, which we deliver to our customers in tank trucks or gas cylinders - with around employees in over ...
-
Manager in Training
1 day ago
Nicklaus Children's Hospital Miami, FL, United StatesPlans, organizes, and directs all diagnostic services in the Heart Station. Ensures adherence to departmental policies as they relate to the daily operations of the Heart Station. Support operations by providing administrative oversight of the Heart Station through supervision of ...
-
Manager, Training
2 days ago
Best Buddies Int. Inc Miami, United StatesJob Description · Job DescriptionBest Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, and inclusive living for i ...
-
Stellar Enterprises Broadview Park, United StatesWho we areRud. Otto Meyer Technik GmbH & Co. KG – ROM Technik – plans, builds, and maintains sophisticated technical building systems for public, industrial, and private clients with around 2,000 employees. With our operational areas of electrical, mechanical, building automatio ...
-
Manager, Training
5 days ago
Best Buddies Int. Inc Doral, United StatesJob Description · Job Description · Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, and inclusive living ...
-
Membership Sales Advisor, Coral Gables
2 days ago
EQUINOX Coral Gables, United States**Membership Sales Advisor, Coral Gables**: · Overview · **OUR STORY** · Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifesty ...
-
Training Manager
1 week ago
Bulgari Doral, United StatesB V L G A R I · is seeking for a · Training Manager · to join its Latin America & Caribbean team in Miami, Florida · The Training Manager ensures the successful delivery of Bulgaris coaching, learning and development programs throughout the Caribbean and Latin America so our ...
-
Training Manager
5 days ago
Solidcore Doral, United States[solidcore] is hiring a Training Manager Reporting directly to the Director of Training & Development, this candidate must be based in, or able to relocate to, Miami, FL. TMs are exceptional leaders responsible for the facilitation of coach training cycles & the development of ex ...
-
Training Manager
1 day ago
Ahtna Doral, United StatesSummary: · The Training Manager is responsible for overall management, organization, and administration of all employee training programs and records for Krome SPC. · *Please Note: This position is contingent upon a contract award. We will not be actively responding to applican ...
-
General Manager, Training Operations
20 hours ago
Pan Am International Flight Academy Miami, United StatesJob Description · Job DescriptionPan Am is looking for an experienced Manager capable of. · Provide Managerial oversight of assigned training services at Pan Am Miami training facilities. · Ensure compliance of training services delivery, training documentation and validity of co ...
-
Medical management
5 days ago
Horizon Innovations Coral Terrace, United StatesOur client is a mother-father-child facility with approximately 120 beds located in the Ravensburg area. They are currently seeking a full-time or part-time Medical Director (m/f/d) for their rehabilitation center. Your responsibilities will include: · - Overseeing the treatment ...
-
Massage therapist
2 weeks ago
Horizon Group Coral Terrace, FL, United States Freelance**Are you looking for a new challenge and ready to take the next step in your career? Are you motivated and enjoy being part of a great team?** · If you would like to learn more beforehand, Mr. Matthias Maier will be happy to provide information at / · **We look forward to meeti ...
-
Construction Manager for Civil Engineering
1 week ago
NovaTech Solutions Coral Terrace, United StatesAbout the Company · Experience the joy of building. This motto applies to both our employees and our customers, and reflects the self-image of our construction company. Founded in 1900, our family-owned business is now one of the most powerful and successful construction companie ...
Training Manager - Coral Gables, United States - Bulgari
Description
B V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida
The Training Manager ensures the successful delivery of Bulgaris coaching, learning and development programs throughout the Caribbean and Latin America so our teams can deliver unparalleled client experience and deliver business growth.
Key responsibilities
Key Competences
