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    Surgery Scheduler - Phoenix, United States - Center for Orthopedic and Research Excel

    Center for Orthopedic and Research Excel
    Center for Orthopedic and Research Excel Phoenix, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Benefits:

    • $18-19/hr
    • Competitive Health & Welfare Benefits
    • Monthly $43 stipend to use toward ancillary benefits
    • HSA with qualifying HDHP plans with company match
    • 401k plan after 6 months of service with company match (Part-time employees included)
    • Employee Assistance Program that is available 24/7 to provide support
    • Employee Appreciation Days
    • Employee Wellness Events

    Minimum Qualifications:

    • 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience
    • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
    • Knowledge of medical terminology and insurance plans.

    Essential Functions

    • Tracks and obtains medical clearances for scheduled surgeries.
    • Navigates EMR to scribe voicemails and return appropriate calls as needed.
    • Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
    • Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
    • During the financial counseling session, collects patients' responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
    • Communicates clinical instructions needed for appointments/procedures.
    • Updates the system for any changes or additions to the schedule.
    • Accurately updates patient information in the practice management system and EMR.
    • Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
    • Other duties as assigned.
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