Receptionist Guest Relations - Peoria, United States - Carle Health

Carle Health Peoria, United States

3 weeks ago

Description

Position Summary:

This position is responsible for providing excellent customer service to visitors, patients, family members from the main lobby Information desk. The Receptionist projects a professional and friendly demeanor to all those entering the facility via the main lobby entrance. The incumbent handles sensitive and confidential information within the corporate guidelines. The position determines the degree of assistance required by patients, visitors, etc. to include directions to patient rooms and/or departments in the Facility. Additional tasks include assisting vendors and the Purchasing Department, assisting with Mail Room duties, providing churches with requested patient information and answering information phone lines. This position is responsible for all fire alarms and overhead paging for the Peoria Regional Fire Alarm System. The Receptionist must be able to multitask and process excellent telephone and computer skills.

Qualifications:

CERTIFICATION & LICENSURE REQUIREMENTS
Driver's License Must possess and maintain a valid Driver*s License in the State of Illinois. upon hire and

ADDITIONAL REQUIREMENTS

Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other facilities/hospitals.
required to drive your own vehicle for business purposes.

SKILLS AND KNOWLEDGE
Required English Skills Basic reading skillsBasic writing skillsBasic oral skillsCommunication Skills Ability to respond appropriately to customer/co-workerInteraction with a wide variety of peopleMaintain confidential informationAbility to communicate only the facts to recipients or to decline to reveal informationAbility to project a professional, friendly, helpful demeanorComputer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.

Essential Functions:

Displays professionalism in fulfilling job responsibilities* Maintains an impeccable and professional appearance at all times* Graciously greets and welcomes every patient, visitor and employee. Uses scripts where necessary* Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.* Displays an appropriate sense of urgency in response to visitor requests and / or complaints.* Provides assistance as visitors exit their vehicle and provides assistance with wheel chair if needed.* Monitors posted positions appearance, performs simple cleaning duties (litter p/u, dusting, minor spills) and reports extreme conditions to EVS.* Monitors activities at and near by assigned posts.
Completes tasks accurately and thoroughly and in a timely manner. * Shows self-initiative in performing all tasks and duties. * Follows up and carries through on all work assignments. * Develops and implements ways to enhance service to guests and staff. * Uses time productively and efficiently. * Performs assigned tasks accurately. * Prepares and follows daily time schedule. * Completes thorough and accurate client pick-up and arrival times. * Maintains an understanding, maintains awareness of and enforces all policies related to positions such as Smoking and Parking Policies. * Displays an appropriate sense of urgency to all guest requests and / or concerns.
Accepts the role of providing personal service tasks.* Understands and accepts the role of providing service tasks.* Responds in a timely manner to those who need assistance.* Remains calm, thinks clearly and maintains control under pressure and in stressful situations.* Offers assistance to all that enter or leave.* Provides alert, helpful, efficient responses to phone callers.* Provides direct service or helps make other arrangements.
Demonstrates effective interaction communication with people.* Demonstrates excellent verbal communication and interpersonal skills* Uses proper radio/phone communication techniques.* Demonstrates strong communications skills.* Greets patient/visitors/clients of the Medical Center determining their needs for assistance, directions, and escorts.* Attends department meetings and training sessions.* Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.* Maintains readiness for visitors/surveyors from state and national organizations who may arrive at Methodist at 'anytime unannounced.' Calls Support Services Director, EVS Manager or Security to notify them of their arrival and a request for escort to our Executive Office.* Maintains knowledge of Medical Center locations for efficient directions and assistance when guests inquire

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

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