Member Resource Specialist - Peoria, United States - Greater Peoria Family YMCA

Greater Peoria Family YMCA
Greater Peoria Family YMCA
Verified Company
Peoria, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Work Schedule:

Mon-Fri:
5-9PM | Weekend Availability


Responsible for ensuring a safe and secure environment for all, including supervision of staff, program participants, and members and their guests.

Works in partnership with the Member Experience Director and the Leadership Team to ensure a positive experience for all. Enforces all member, program and building policies and makes periodic checks of all areas of the building. Handles all emergencies by managing the situation, organizing proper documentation, and communicating to appropriate authorities and leadership staff.


Requirements:


  • Become an expert on YMCA Code of Conduct and member policy expectations.
  • Provide safety and security for all staff, program participants, members and their guests.
  • Become an expert on the YMCA and its programs so that you can provide accurate and up-to-date information on member policy & behavior expectations.
  • Handles all potential building and program concerns.
  • Ensures communication across shifts and with Directors.
  • Supports the membership and program staff to address any member or program participant's concerns as needed.
  • Maintain a positive and organized work environment contributing to a friendly and inviting atmosphere both emotionally and physically.
  • Liaison to staff and members.
  • Enforces closing times for facility and secures all program areas for closing.
  • Attends required staff training and staff meetings as needed.
  • Ensures a secure and safe environment and responds to emergencies and/or accidents.
  • Report any items that may provide a health or safety hazard to staff, members, or guests to the maintenance staff.
  • Greet all guests as they enter the facility and adhere to all check-in procedures,
  • Monitors all activities of our members, guests, and program participants, ensuring all policies and procedures are followed properly. Reports any suspicious behavior or violations of policy and procedures to the Director of Membership Experience and other applicable Directors.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Circulate the YMCA during assigned shifts to ensure member engagement throughout the facility.
  • Performs other duties as assigned.

YMCA COMPETENCIES:

Mission Advancement:

Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:

Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.


QUALIFICATIONS:


  • Former security/emergency response experience
    required.
  • Certifications required within 30 days of hire
:

CPR/AED, and First Aid.


  • Must be a problem solver and demonstrate a proven track record of complaint resolution.
  • Must demonstrate a dedication to meeting the expectations of members, program participants and their guests.
  • Excellent interpersonal and critical thinking skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous security & customer service or related experience.
  • Strong knowledge of computers.
  • Work evenings and weekends will be required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time.
  • Handle potentially stressful and heated behavior challenges.
  • The employee frequently is required to communicate through use of computer,
More jobs from Greater Peoria Family YMCA
See all jobs of Greater Peoria Family YMCA