IT Support Specialist - Chelmsford, United States - Milltown Plumbing

Milltown Plumbing Chelmsford, United States

2 weeks ago

Description

Job Description

Job Description

We Make Pipe Dreams a Reality at MillTown Plumbing & Heating, Inc. We are a family owned business that has been serving communities for over 35 years.

We are a steadily growing home service company providing services for plumbing, heating, cooling and electrical in both residential and commercial systems in Massachusetts and New Hampshire.

Benefits
PTO Time
Flexible Schedule
Blue Cross Blue Shield Health Insurance
Dental and Vision Insurance
Life Insurance
401(k) Retirement Plan with Company Match
Six Paid Holidays
Educational

Allowances/Reimbursement

for field related course
Paid ongoing training
Company Events

Essential Duties and Responsibilities
Provides desk support for MillTown Office and Technician staff
Maintain, install and troubleshoot desktops, iPads, printers, phones, ect.
Maintain, install and troubleshoot software/hardware including, Lytx, Service Titan ect.
Develop and maintain local networks
Ensure security and privacy of networks and computer systems
Identifies, researches and resolves technical issues
Responds to telephone calls, email and all other requests for technical support
Alerts Management to recurring problems and patterns of problems
Maintain expenses
Identify computer/network equipment shortages and place orders when necessary
Additional duties as needed
Desired Skills and Experience
Basic knowledge of network and its protocols
Experience supporting desktop systems
Basic Computer Hardware Replace/Repair
In depth knowledge of internet security and data privacy principles
Highly motivated, flexible and great attitude on life
Education
Bachelor degree in Computer Science or equivalent
Qualifications
Problem solver and attention to details
Excellent communication and interpersonal skills
Exceptional follow through abilities
Hands on experience with diverse computer systems and networks
Outstanding organizational and time management skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record

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