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    System Patient Experience Manager - New Orleans, United States - Compass Group Poland Sp. z o.o.

    Compass Group Poland Sp. z o.o.
    Compass Group Poland Sp. z o.o. New Orleans, United States

    2 weeks ago

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    Description
    Morrison Healthcare


    Salary:
    $65,000-70,000

    Other Forms of Compensation:
    n/a
    Morrison Healthcare


    is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems.

    Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences.

    The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption.

    Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually.

    Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years.

    The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

    Job Summary

    Responsible for successfully coordinating and directing all patient experience activities within the assigned system.

    Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.


    Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.


    Key Responsibilities:
    Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
    Maintains and supports client satisfaction at a level that ensures account retention
    Administers required client/customer surveys and responds in a timely and effective manner
    Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
    Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
    Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
    Ensures compliance with all regulatory agencies (CMS, JCAHO)
    Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
    Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
    Works closely with on-site management team to reach operational goals
    Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
    Participates in all Patient Experience Department learning sessions including monthly educational webinars
    Provides recognition for employee when programs are implemented with success
    Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
    Compose patient satisfaction reports as needed to management.
    Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

    Preferred Qualifications:
    HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
    2-3 years in-servicing experience in customer service training
    Hospitality and healthcare experience preferred
    3-4 years experience in service-oriented operations
    Good coaching and on the job training skills required
    Excellent organizational skills and ability to multi-task essential
    Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
    Apply to Morrison Healthcare today
    Morrison Healthcare is a member of Compass Group USA
    Click here to Learn More about the Compass Story
    Compass Group is an equal opportunity employer.


    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    We encourage applicants with a criminal history (and driving history) to apply.
    Associates at Morrison Healthcare are offered many fantastic benefits.
    Medical
    Dental
    Vision
    Life Insurance/ AD
    Disability Insurance
    Retirement Plan
    Flexible Time Off
    Holiday Time Off (varies by site/state)
    Associate Shopping Program
    Health and Wellness Programs
    Discount Marketplace
    Identity Theft Protection
    Pet Insurance
    Commuter Benefits
    Employee Assistance Program
    Flexible Spending Accounts (FSAs)
    Applications are accepted on an ongoing basis.
    Morrison Healthcare maintains a drug-free workplace.

    Req ID:

    1302823
    Morrison Healthcare

    STACEY MOONEY
    [[req_classification]]

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