- Build and maintain strong, long-term relationships with existing clients.
- Act as the primary point of contact for clients, addressing inquiries and concerns promptly.
- Regularly engage with clients to assess their needs, gather feedback, and identify opportunities for improvement.
- Develop a deep understanding of each client's business goals and objectives.
- Make proactive decisions on how best to serve our clients and maximize client satisfaction; manage all client complaints.
- Regularly deal with changing priorities and make appropriate decisions on behalf of the company and the customer.
- Liaise with internal teams, including production, quality, and logistics, to ensure client projects are executed smoothly and on schedule.
- Monitor client project progress, client invoices and payments, and proactively address any issues that may arise during production.
- Keep up to date on details of customer organizational structure, products and service agreements.
- Responsible for inventory management for the clients and their products.
- Identify upsell and cross-sell opportunities within existing client accounts.
- Work closely with the sales team to explore potential expansion of services and products to meet client needs.
- Assist in the development of proposals and quotations for additional projects.
- Give quarterly business reviews to the Schwan USA leadership team as to the status of our clients in the market and within the Schwan sales network.
- Handle client concerns or complaints professionally and efficiently, aiming for satisfactory resolutions.
- Collaborate with internal teams to investigate and resolve any product quality or service-related issues.
- Regularly meet with project management to understand the current status of all new projects as they pertain to the client product portfolio.
- Trouble shoots service, supply and quality issues through plant/functional reviews to provide maximum client satisfaction.
- Prepare and execute conference calls and meetings including follow-up with customers and internal partners.
- Maintain accurate and up-to-date records of client interactions, agreements, and project details.
- Generate regular reports on account status, project progress, and sales forecasts.
- Manage the customer and product data in the operational system.
- Monitor and report delivery performance.
- Attend meetings and conference calls with customers.
- 3 – 5 years of Proven experience as an Account Manager or Client Services Manager, in a manufacturing/quality environment. Preferably within the cosmetic manufacturing industry.
- Strong understanding of cosmetic manufacturing processes and product knowledge.
- Excellent communication and interpersonal skills.
- Ability to manage multiple client accounts simultaneously.
- Strong problem-solving and negotiation abilities.
- Proficient in using CRM, ERP software and Microsoft Office Suite.
- Self-motivated, proactive, and detail oriented.
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CS - Client Services Account Manager - Murfreesboro, United States - Schwan Cosmetics USA, Inc.
Description
Job Description
Job DescriptionSchwan Cosmetics USA is seeking a dedicated and experienced Client Services Account Manager to join our team. As a Client Services Account Manager, you will play a vital role in ensuring the satisfaction and success of our clients while driving business growth within our manufacturing cosmetic sector. You will be responsible for managing client relationships, understanding their needs, and coordinating with various internal departments to deliver exceptional service and products.
Key Responsibilities:
Client Relationship Management:
Account Management:
Project Coordination:
Sales Growth:
Issue Resolution:
Reporting and Documentation:
Qualifications:
Education: Bachelor's degree in Business Administration, Marketing, or a related field.
Experience:
Functional Competencies: Decision making, leadership of cross-functional project teams, teamwork, drive for results, business acumen, championing change, pursues personal development, collaboration, cooperation, communication.
