- Demonstrates service and success in team leadership, including team selection, performance evaluation, training and coaching
- Ensures that internal and external Service Level Agreements are met and expectations are managed with strong communication
- Provides oversight and guidance of Charity Research Specialists
- Engineers and implements ongoing system and process improvements
- Develops strong relationships and delivers superior customer service
- Respond to and resolve Service Issues and Questions
- Other Duties and Responsibilities
- Supports and promote NCF's mission, vision, values and goals
- Leads the Grant Review Group review process and documents results
- Executes the Grant Policy and Guidelines
- Assists in testing system functionality during upgrades and implementations
- Seeks opportunities to improve processes and systems to make Research processing more efficient and improve the customer experience including the growth of electronic distributions
- Leads team meetings to report departmental information and to work with other team members to solve problems
- Works closely with Legal team to ensure compliance with IRS and legal requirements
- Develops and maintains strong relationships with local office staff and financial advisors
- Collaborates with other departments on internal and external training and process development
- Maintains reporting of various types of research activity and key metrics
- Profession that Jesus Christ is Lord and Savior
- Lifestyle that is consistent with the teachings of Jesus and the Bible
- Agreement and support of NCF's Statement of Faith
- Demonstrates the values of faithfulness, love, and service
- A Bachelor's degree in Accounting, Finance, Business Management or other related field is required; related experience in lieu of a degree may be considered
- A minimum of five years of related experience in managing a team in a financial services environment is required
- A minimum of five years of experience in a customer service-oriented environment
- Previous experience in non-profit or charitable environments
- Experience in high transaction volume environments
- Working knowledge of IRS non-profit guidelines and filings
- Working knowledge of charitable, non-profit, foundation, and/or donor advised funds matters.
- Proven ability to successfully lead and develop a high performing, finance team
- Experience with ERP and CRM systems (SalesForce and iPhi a plus)
- Computer skills: Microsoft Office applications
- Knowledge of basic accounting principles
- Able to lead and motivate others
- Able to write reports and business correspondence
- Proven aptitude for "real time" problem diagnosis and solving
- Excellent written and verbal communication skills
- High degree of initiative and independent judgment
- Proven aptitude for "real time" problem diagnosis and solving
- Able to perform duties independently with minimal supervision
- Excellent organizational and time management skills
- Maintains sensitive and confidential information as well as business, donor and affiliate confidential matters
- Strong attention to detail, perform duties with high level of accuracy
- Being ethical, tactful, and courteous in dealing with all employees and vendors
- Ability to communicate effectively with vendors and fellow employees at all levels
- Positive attitude
- Builds maturing relationships within team and organization wide
- Meet Customer Requirements; Anticipate Customer Needs
- Advocates Ideas and displays Organizational Influence
- Inspires Trust
- Listens with Respect; Listens for Understanding
- Financial Acumen - Uses Financial Data
- Collaborates with Others; Promotes Collaboration Amongst Others; Fosters a Collaborative Environment
- Avoids Contributing to Conflict; Manages Conflict; Anticipates and Leverages Conflict
-
SilverLinx Prospect, IN, United States Freelance**Welcome to WISAG, one of the leading service companies in Germany for aviation, facility, and industry. With over 50,000 employees, we are dedicated to providing top-quality services every day.** · **Our WISAG building cleaning specialists set the standard for cleanliness. Whet ...
-
BlueWave Solutions Prospect, United StatesThe Esslingen University of Applied Sciences is a university with over 150 years of tradition. We place great value on a high level of teaching and research, as well as strong international connections. We are proud that our efforts have consistently been reflected in top ranking ...
-
Service Manager
3 days ago
STYL Residential Dunwoody, United States**About Us** · STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at ST ...
-
Service Manager
3 weeks ago
Terminix | Forest Park Atlanta, United States**What is this role about?** · Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. · **W ...
-
Service Manager
2 weeks ago
ARROW EXTERMINATORS , Inc Alpharetta, United StatesPosition Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Cor ...
-
Service Manager
1 week ago
Arrow Exterminators Alpharetta, United StatesJob Description · Job Description · Position Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commit ...
-
Service Manager Managed Service Workplace
2 days ago
Fusion Dynamics White Hall, United StatesAs one of the largest IT service providers and digitalization partners in Europe, we are driving the digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services of tomo ...
-
IT Service Manager
2 days ago
Aurora Enterprises Hoschton, United StatesThe city of Wiesloch is currently seeking a full-time IT Service Manager (m/f/d) to join our team as soon as possible. This is a permanent position with a 39-hour work week, which can be divided if necessary. The salary is based on personal and collective bargaining requirements ...
-
Service Manager
2 days ago
Infinity Ventures Emory, United StatesService Manager / Workshop Manager Bicycle (m/f/d) · Ebersberg · Sales, Retail · Full-time · We are one of the leading bicycle specialty stores in Germany with over 40 locations nationwide and a successful online shop. You can expect a team of bicycle enthusiasts in a strong, inn ...
-
Field Services Manager
2 weeks ago
The Erosion Company Woodstock, United StatesThe Erosion Company (TEC), the Southeast s fastest-growing erosion control company, is adding a Field Services /Area Quality Manager (AQM) to its Heavy Civil travel team. AQMs are responsible for the TEC field crews, mentoring and motivating crews to reinforce TEC s commitment to ...
-
Pool Service Manager
2 weeks ago
National Pools and Spas - Lawrenceville Lawrenceville, United StatesWe are New Jersey's oldest family-owned Pool & Spa Company. We are in need of an experienced POOL SERVICE MANAGER. · This position is part of our Pool Service Team responsible for all aspects of swimming pool equipment repair and pool maintenance related service calls. · Looking ...
-
Research Services Manager
2 weeks ago
National Christian Foundation Alpharetta, United StatesJob Description · Job DescriptionHeadquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NC ...
-
Nursing Service Management
2 days ago
SilverTech Springdale Colony, United StatesOur team at TCW in Lahr is looking for a full-time (40 hours/week) NURSING SERVICE MANAGER (M/F/D) as LOCATION MANAGER. We are a Therapy Center for Chronic Wounds, specializing in the unique needs of patients with poorly healing wounds, particularly those at risk with large venou ...
-
Manager of Transaction Services
3 weeks ago
Infinity Ventures Loring Colony, United StatesWhat to expect at Loring Colony · As a central manager of financial due diligence projects, you will provide advisory services to corporate and private equity clients from diverse industries during transactions. · You will conduct complex business analyses of companies and busine ...
-
Manager of Adr Services
1 week ago
American Arbitration Association Inc. Atlanta, United States**Description** · **Overview** · Join our dedicated team as the Manager of ADR Services Be at the forefront of administering arbitration and mediation mass arbitration cases while leading a team of skilled case administrators. · The successful applicant will have a hybrid work ar ...
-
Nursing Service Management
2 days ago
Stellar Ventures Brentwood Colony, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If a respectful work environment is important to you, · ▸ if you are looking for a strong team and a positive work atmosphere, · ▸ if appreciation and recognition motivate you, · ...
-
Nursing Service Management
2 days ago
ZephyrTech Dawson, United StatesWelcome to "Amadeus Kranken- und Intensivpflege" We are part of the Bonitas Pflegegruppe and specialize in intensive and ventilation care. · At "Kinderhaus Lummerland" in Viersen, we provide intensive care for children and adolescents. Our goal is to create an atmosphere for cli ...
-
Project Estimator
2 weeks ago
Knapp Engineering, Inc. Prospect, United States**Position Overview**: · **About Knapp Engineering**: · Join the second-generation team of Knapp Engineering, Inc., and experience personal and business success. Our company is a full service "Process Automation" and "Control System Integration" firm serving the municipal and ind ...
-
Customer Service Manager
4 days ago
PakMail Marietta, United States**Job Summary**: · We are seeking a motivated and customer-oriented packing and shipping leader to join our team. In this role, you will be responsible for providing exceptional customer service, promoting and selling shipping services, and ensuring a positive experience for our ...
-
Service Center Manager
4 days ago
Exotec Atlanta, United StatesExotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the ...
Research Services Manager - Alpharetta, United States - National Christian Foundation
Description
Job DescriptionHeadquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received more than $26 billion in contributions and made more than $18 billion in giver-recommended grants to 90,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at
Position Overview
The Research Services Manager is responsible for overseeing the daily activities of the Grant Research Services functional area. Responsibilities include, but are not limited to, stewarding the daily production process; resolving service issues; ensuring legal compliance; managing service level agreements, key performance indicators and team investment, development, and training; and ongoing system improvement. In addition, the Research Services Manager is responsible for overseeing the execution of policy and managing processes and procedures related to the Research Services team. Because of this leadership position, we can fulfill our charitable purpose as a grant making organization by mobilizing resources in a timely manner and providing excellent customer experience.
This position is hybrid based out of the office in Alpharetta, GA.
Reports to: Senior VP of Donor Services
Management/Supervision: Charity Research Specialist I, II & III, Lead Charity Research Specialist, and Related Seasonal Temps
Duties and Responsibilities
Christ Centered
Applicants should be sure to read more about NCF's vision, mission, and beliefs