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    Customer Support Specialist- Medical - Charlotte, United States - Piper Companies

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    Description
    Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology.

    Responsibilities of the Customer Support Specialist
    • Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
    • Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
    • Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
    • Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
    Qualifications of the Customer Support Specialist
    • 3+ years of experience
    • Understanding of Medical Billing terminology
    • Experience in a Customer Support role
    Compensation for the
    • Salary Range : $65,000
    • Benefits : Medical, Dental, Vision, 401k match, Paid Holidays, and PTO
    Keywords : SQL, Customer Support, Software Support, Medical Support, Medical terminology

    #LI-NT1

    #REMOTE

    #pando


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