Jobs
>
New York City

    Captain - New York, United States - maman rockefeller

    maman rockefeller
    maman rockefeller New York, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.

    We're looking for a passionate captain to join our team Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague & you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate

    What you'll do:

    • Lead a team of counter, server/runner & baristas {approx. 15 people}
    • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team
    • Report directly to your regional director, and effectively communicate with them regarding team and cafe needs
    • Take ownership of the cafe spaces aesthetics, including printing & framing signage, menus, and tags
    • Answer company emails in a timely manner
    • Ensure food and labor costs stay consistent and follow company guidelines
    • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond
    • Successfully communicate specials of the season, encourage guests to try our best selling items etc.
    • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking
    • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
    • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces
    • Investigate and resolve any guest concerns

    What we're looking for:

    • You have minimum 2 years leadership experience
    • Familiarity using Toast, Restaurant365 & working with 3rd party delivery apps
    • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers
    • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated
    • You ensure food and safety at all times, and have a food handler's certificate
    • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed
    • Hospitality is your passion, you make a point of keeping up with the latest industry trends
    • Quality, esthetics & top notch customer experience is a non-negotiable for you
    • You make people feel good—your team and guests alike. You lead by example
    • You learn quickly and are able to adapt to maman's unique culture
    • Smart, no ego, upbeat, friendly, & efficiency oriented
    • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way

    What's in it for you:

    • Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
    • Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
    • PTO & healthcare benefits
    • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
    • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

    Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out

    We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer

    Thank you for your interest in maman and look forward to chatting with all of you cookie monsters

  • Junoon Restaurant

    Captain

    3 weeks ago

    Junoon Restaurant New York, United States

    Job Description · Job DescriptionJunoon restaurant (One michelin star) Looking for a captain to start immidiately. · The Captain is responsible for serving guests in a warm, accommodating and professional manner to ensure total guest satisfaction. They are in charge of a specific ...

  • Beatrice Inn

    Captain

    3 weeks ago

    Beatrice Inn New York, United States

    Job Description · Job DescriptionThe Beatrice Inn is looking for professional Captains · Our dining room Captains' are responsible for being the lead team member for the guests' experience. A thorough knowledge of the menu and beverage program is required in order to effortlessly ...

  • Barton & Gray

    Captain

    4 days ago

    Barton & Gray New York, United States

    Relocation assistance available · Barton and Gray Mariners Club has revolutionized yachting with a fleet of 80+ Hinckley and custom vessels serving a private membership in harbors along the East Coast and Great Lakes. Our growing team is looking for USCG licensed captains to ope ...

  • Gotham Bar and Grill

    Captain

    2 weeks ago

    Gotham Bar and Grill New York, United States

    Job Description · Job DescriptionGotham Bar and Grill is looking for FOH Captains. Gotham is a 1-Star Michelin, 3-Star NY Times and #1 Zagat restaurant. We are looking for motivated, personable Captains for our front of house team. Beyond the excellence of Victoria Blamey's cuisi ...

  • Neighborhood Projects

    Captain

    3 weeks ago

    Neighborhood Projects New York, United States Full time

    Full-time Captain for a fine dining-style restaurant in an iconic West Village space. · The ideal candidates will possess: · -A minimum 3 years experience in fine dining as Server or Captain · -Must work well under pressure · -Ability to guide guests through a bespoke dining exp ...

  • Gabriel Kreuther

    Captain

    3 days ago

    Gabriel Kreuther New York, United States Full time

    · Gabriel Kreuther, a Relais & Chateaux, 2 Michelin Stars restaurant with a Grand Award Wine List, is seeking passionate, experienced and dedicated hospitality professionals to join our team. We are currently interviewing for a number of FOH positions, including Captain/Server · ...

  • Cucina Alba

    Captain

    1 week ago

    Cucina Alba New York, United States

    Cucina Alba is seeking professional and polished CAPTAINS to join their team This role is crucial in ensuring guests enjoy a pleasant and unforgettable dining experience. Ideal candidates should be enthusiastic with extensive knowledge of food, wine, and overall service - essenti ...

  • Estiatorio Milos

    Captain

    3 weeks ago

    Estiatorio Milos New York, United States

    Job Description · Job Description · Overview · As a Milos brand ambassador, the Captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts to deliver the highest possible level of ser ...

  • Chef's Table at Brooklyn Fare

    Captain

    3 weeks ago

    Chef's Table at Brooklyn Fare New York, United States Full time

    · Responsibilities · Provide contextual description of dinner menu as well as details on its preparation, sourcing etc. · Selling, serving, and providing recommendations for wine pairings and other beverages to dinning- guests · Ability to describe wine and make proper recommend ...

  • Hard Rock

    event captain

    2 weeks ago

    Hard Rock New York, United States

    Hard Rock - JobID: 32956 [Kitchen Manager / Catering Supervisor] As an Event Captain at Hard Rock, you'll: Coordinate event setup and execution; Oversee staff duties and assignments; Manage event timeline and logistics; Address client requests and concerns; Ensure adherence to ev ...

  • Cliff House Maine

    Banquet Captain

    2 weeks ago

    Cliff House Maine York, United States Full time

    Job Overview: · The Banquet Captain is a key member of the Banquets and Events team, responsible for ensuring the seamless execution of banquet events, meetings, and special occasions. This position plays a crucial role in delivering exceptional guest experiences, maintaining hi ...

  • Barton & Gray LLC

    Captain

    1 week ago

    Barton & Gray LLC Jersey City, United States

    Job Description · Job DescriptionRelocation assistance availableBarton and Gray Mariners Club has revolutionized yachting with a fleet of 80+ Hinckley and custom vessels serving a private membership in harbors along the East Coast and Great Lakes. Our growing team is looking for ...

  • GRADE New York

    Job Captain

    3 weeks ago

    GRADE New York New York, United States

    Job Title: Job Captain · Classification: Full-time, Exempt · Salary: $80,000.00 DOE · Hours: 9 AM - 6 PM EST · Location: Soho, NY (Candidates must reside in NYC metro or within a commutable distance of our office) · The Job Captain will manage and support the development and ...

  • Cucina Alba

    Captain

    2 weeks ago

    Cucina Alba New York, United States Other

    Cucina Alba is looking for professional and polished CAPTAINS to join our team This is a pivotal role on our team, you must ensure that guests have a pleasant and memorable dining experience. The ideal candidates will be passionate and have a commanding knowledge about food, wine ...

  • GRADE New York

    Job Captain

    3 weeks ago

    GRADE New York New York, United States

    Job Title: Job Captain · Classification: Full-time, Exempt · Salary: $80,000.00 DOE · Hours: 9 AM - 6 PM EST · Location: Soho, NY (Candidates must reside in NYC metro or within a commutable distance of our office) · The Job Captain will manage and support the development and deli ...

  • Zero Bond

    Server Captain

    3 days ago

    Zero Bond New York, United States Temporary

    · Server and Server Captain - Full Time/ Part Time · Open AM and PM availability needed. · We are looking to hire and build an incredible service team · The Place A place like no other - Re-imagine the experience of membership with the opportunity to belong to an eclectic and st ...

  • Barton & Gray Mariners Club

    Captain

    3 weeks ago

    Barton & Gray Mariners Club New York, United States

    Job Description · Job DescriptionHousing and relocation assistance availableBarton and Gray Mariners Club has revolutionized yachting with a fleet of 80+ Hinckley and custom vessels serving a private membership in harbors along the East Coast and Great Lakes. Our growing team is ...

  • Trad Room

    Captain

    2 weeks ago

    Trad Room Brooklyn, United States

    We are seeking a leader and an assistant manager · Tradroom is situated at 266 Malcolm X Boulevard, Brooklyn, NY. · A service captain plays a crucial role in managing the dining experience at a restaurant. They warmly welcome customers, take orders efficiently, and ensure timel ...

  • Consulting For Architects, Inc.

    Senior Job Captain

    2 days ago

    Consulting For Architects, Inc. New York, United States

    Title: · Senior Job Captain | Office Interiors · Client: · Our client, located in NYC, provides architecture, interior design and planning solutions for their corporate interior and retail clients. · Description: · They are in search of a Senior Job Captain who possesses 6-10 yea ...

  • Trad Room

    Captain

    2 weeks ago

    Trad Room Brooklyn, United States Other

    Hi, We are looking for a captain and assistant manager · Tradroom is located 266 Malcolm X blvd, Brooklyn NY · A service captain is responsible for managing the dining experience in a restaurant. They greet customers, take orders, and ensure food is delivered on time. They also ...