Jobs
>
Boston

    System Analyst - Boston, United States - Next Insurance

    Next Insurance
    Next Insurance Boston, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Location: Waltham (hybrid)

    NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

    Simply put, wherever you find small businesses, you'll find NEXT.

    Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.

    We're looking for an unstoppable contract Information Systems Engineer to join our team. This role will support the Information Systems team by designing, testing, and implementing configuration-based solutions in Talkdesk and other applications. This position will also do analysis of our application usage, and discover new ways to optimize our end-user productivity. If you're excited to open up new applications and build practical solutions with immediate impact - we'd love to talk to you

    What you'll do:

    • Plan, design and implement cloud based contact centerIVR
    • Plan, design and implement cloud based contact virtual agent
    • Work closely with the insurance operations teams and act as information systems business partners in order achieve the company goals and needs
    • Manage projects and enhancements requests including prioritization, work plans, risk management, etc.
    • Define insurance operations processes that can be automated and lead the automation development and implementation phases
    • Train end-users on how to work with the existing applications
    • Support other business systems including Zendesk as time permits

    What we need:

    • Bachelor's degree in Industrial Engineering, Information Systems or related field or 2+ years hands-on experience in designing and implementing cloud based contact centers
    • 2+ years' experience with Talkdesk configuration and administration or equivalent platform such as InContact, Five 9, Genesys
    • Demonstrated ability to learn and create a deep and clear understanding of the business process
    • Excellent time management, efficiency, and prioritization skills
    • Excellent social skills, build consensus and form trusting relationships with external and internal stakeholders
    • Fluent English, both written and spoken
    • Attention to detail and excellent follow-up skills
    • Experience working with remote teams
    • Positive, make-it-happen attitude

    Unstoppable Qualities:

    • Experience with Zendesk configuration
    • Experience in systems integrations
    • Previous SQL experience is a nice to have

    The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

    US hourly range for this full-time position: $25—$50 USD

    Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

    One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Zenith Services

    Systems Analyst

    2 weeks ago

    Zenith Services Boston, United States

    3 must haves: · - Strong knowledge on CA-privileged access manager · - Strong knowledge on password policies Strong knowledge on scripting (PERL and SHELL) · - Strong knowledge on scripting (PERL and SHELL) · **Responsibilities**: · - work with CA-PAM team and risk team to coordi ...

  • Partners In Health

    Analyst, Information Systems

    4 days ago

    Partners In Health Boston, United States

    **Position Title**:Analyst, Information Systems & Analytics · **Reports to**:Associate Director of Information Systems & Analytics · **Location**:Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options (5% travel domesti ...

  • MIT

    Business Systems Analyst

    2 weeks ago

    MIT Cambridge, United States

    **Job Requirements** · **- REQUIRED_: bachelor's degree; five years' relevant BSA experience; relevant programming and cloud development experience; advanced-level Excel skills; experience with relational databases; excellent project management, interpersonal, analytical, organiz ...

  • SimpliSafe

    Business Analyst, Business Systems

    2 weeks ago

    SimpliSafe Boston, United States

    **About SimpliSafe**: · We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego cul ...

  • Berkshire Hathaway Specialty Insurance

    Claims Business Systems Analyst

    2 weeks ago

    Berkshire Hathaway Specialty Insurance Boston, United States

    **Who are we?** · A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshi ...

  • Boston Technology

    Business System Analyst Clinical

    2 weeks ago

    Boston Technology Cambridge, United States

    We are looking for a Business System Analyst to gather requirements, UAT, and create presentations. · Strong understanding and working knowledge of: GxP Regulations (FDA, EMA, ICH), including FDA 21 CFR Part 11, ICH E6(R2) · Clinical Trial Data (STDM, ADaM, DTD, eCTD/XML) · Imple ...

  • Titan Industries

    Business Analyst: in Financial Systems

    3 weeks ago

    Titan Industries Logan, United States

    Hannover Re - 3,500 employees at 170 locations worldwide. Our strength? Connecting Power: We rely on each other. As a reinsurer, we provide coverage for customers in case of damage. This requires tailor-made, innovative solutions. Solutions that may have worked yesterday could be ...

  • Sarepta Therapeutics

    HR Informations Systems Technical Analyst

    3 weeks ago

    Sarepta Therapeutics Cambridge, United States

    Sarepta Therapeutics is looking for an energetic and resourceful HR Informations Systems Technical Analyst. As an HRIS IT Technical Analyst, you will play a crucial role in supporting and optimizing our Human Resource Information System (HRIS), with a specific focus on Workday. Y ...

  • RICEFW Technologies

    System Analyst

    3 weeks ago

    RICEFW Technologies Boston, MA, United States

    Client is looking for a Pega System Analyst : Responsible for assisting in defining the project scope and managing the defined scope. Primary duties may include, but are not limited to: Defines the functional, usability, reliability, performance, and support requirements of a sys ...

  • Next Insurance

    System Analyst

    1 week ago

    Next Insurance Boston, United States

    Job Description · Job DescriptionLocation: Waltham, MA (hybrid / contract) · NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and ...

  • Kforce

    Systems Analyst

    1 week ago

    Kforce Boston, United States Contract

    Description · Kforce has a client in Charlottesville, VA that is seeking two (2) Full Stack .NET Developers to work on building a distributed application. · Requirements · 3-7 years of experience · Experience working in Agile environment · Deep knowledge of OOP · Exposure with Az ...

  • Centeva

    Systems Analyst

    1 week ago

    Centeva Logan, United States

    Job Description · Job DescriptionSystems Analyst · Job Description · Centeva is looking for qualified candidates that desire to take the next step in their career by driving the success of integration and health information exchange solutions utilizing InterSystems IRIS and He ...

  • Centeva

    Systems Analyst

    1 week ago

    Centeva Logan, United States

    Job Description · Job DescriptionSystems Analyst · Job Description · Centeva is looking for qualified candidates that desire to take the next step in their career by driving the success of integration and health information exchange solutions utilizing InterSystems IRIS and He ...

  • Ahold Delhaize USA

    Analyst Ii Workforce Systems

    2 weeks ago

    Ahold Delhaize USA Quincy, United States

    **Address**:USA-MA-Quincy-1385 Hancock Street · **Store Code**:Workforce Administration · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant F ...

  • Planet Technology

    Senior System Analyst

    3 weeks ago

    Planet Technology Boston, United States

    Full time permanent role, 100% remote, EST hours · Must have Advanced Dayforce, or HCM knowledge · Must have strong reporting, form creation, and XML coding · IT HR Senior Systems Analyst position is responsible for implementing, upgrading, coding and troubleshooting complex appl ...

  • Digital Prospectors

    Microsoft System Analyst

    4 weeks ago

    Digital Prospectors Boston, United States

    Position: Microsoft System Analyst (Intermediate) · Location: Boston, MA (Remote) · Length: 12 Months · Job Description: · Our client is seeking a talented and motivated Microsoft System Analyst who will be responsible for the design, implementation, and maintenance of enterprise ...

  • Berkshire Hathaway Specialty Insurance

    Business Systems Analyst

    1 week ago

    Berkshire Hathaway Specialty Insurance Boston, United States

    Job Description · Job DescriptionWho are we? · A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers aro ...

  • Eliassen Group

    Business System Analyst

    3 weeks ago

    Eliassen Group Boston, United States

    We are seeking a highly skilled and experienced Business Systems Analyst. This hands-on role is ideal for someone who thrives in working on medium to large MDM projects, with a strong emphasis on data analysis and system optimization. The successful candidate will possess a keen ...

  • Dynatrace

    Compliance Business System Analyst

    2 weeks ago

    Dynatrace Waltham, United States

    **Company Description** · - Lead collection and documentation of business requirements within the Legal and Compliance business unit including the definition of business problems translated into functional requirements to the development team. · - Understand and document the proc ...

  • Digital Prospectors

    Microsoft System Analyst

    4 weeks ago

    Digital Prospectors Boston, MA, United States

    Position: Microsoft System Analyst (Intermediate) · Location: Boston, MA (Remote) · Length: 12 Months · Job Description: · Our client is seeking a talented and motivated Microsoft System Analyst who will be responsible for the design, implementation, and maintenance of enterprise ...