- Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle
- Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business.
- Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations.
- Help with customer onboarding and training, thus driving adoption.
- Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
- Develop and execute account plans with a focus on increasing product adoption new routes to value.
- Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
- Be the primary escalation point for business and technical issues.
- In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing.
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
- Experience in leading or enabling change management and product adoption with technical customer personas.
- A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
- Demonstrated experience fostering relationships with technical and non-technical customer personas.
- Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
- Experience working in a global organization with customers in different geographies.
- Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.
- Unlimited PTO (it's between you and your work)
- Health Insurance, Dental and Vision.
- Friendly culture that brings the best out of everybody
- Internet stipend
- Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead
-
Customer Success Manager
3 weeks ago
Integral Ad Science New York, United StatesWe're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...
-
Customer Success Manager
3 weeks ago
Capital Rx New York, United States**About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...
-
Customer Success Manager
2 weeks ago
Equativ New York, United States**Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...
-
Apprenticeship Success Manager
3 weeks ago
Per Scholas New York, United States**ABOUT PER SCHOLAS**: · For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorou ...
-
Manager of Client Success
3 weeks ago
Smartrr New York, United StatesWe're looking to add an experienced Manager of Client Success who can help our team of CS professionals build meaningful advisory relationships with the entrepreneurs, founders and business operators who make up our client base. With a track record of outstanding support and deep ...
-
Customer Success Manager
2 weeks ago
Talentvolt Recruitment Search New York, United States**Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...
-
Manager, Customer Success
1 week ago
Perchwell New York, United StatesLocation · - New York Office · Type · - Full time · Department · - Customer Success · Compensation · $95K - $130K - Offers Equity · **Who We Are** · Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry's f ...
-
Customer Success Manager
1 week ago
Greenwing Technology Newark, United StatesGreenwing Technology is looking for a full time technically savvy customer success manager who loves to go above and beyond for the customer. Duties of the customer success manager will include maintaining customer relationships, contributing to sales and marketing, on-boarding a ...
-
Customer Success Manager
3 weeks ago
PermitFlow New York, United States**About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...
-
Client Success Manager
2 weeks ago
Future Publishing New York, United StatesAre you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-func ...
-
Client Success Manager
2 days ago
Wonders New York, United States**About us**: · Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-p ...
-
Customer Success Manager
21 hours ago
Pugpig New York, United StatesReporting to Head of Customer Success · **About the Role** · Are you a customer-obsessed individual looking for your next exciting role in a scaling company? Would you like to work with some of the world's leading media brands as their trusted advisor on all things digital publis ...
-
Client Success Manager
1 day ago
Amazon Advertising LLC New York, United States**You Have**: · - 5+ years of online media experience · - Experience with pitching and helping clients execute custom branded campaigns · - Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. · Key job responsibilities · As Senior Client Success Manager, you will ...
-
Client Success Manager
2 days ago
Euromoney Institutional Invest New York, United StatesThe Client Success Manager is a core member of Altratas global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experien ...
-
Customer Success Manager
6 days ago
Comcast Corporation New York, United StatesFreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and s ...
-
Customer Success Manager
1 week ago
94TECH New York, United States**Key Responsibilities**: · **Strategic Scaling**: Oversee onboarding and renewal processes (including business reviews) for SMB to Mid-Market clients, enhancing time to value through scalable methods such as digital content and automated tools. This role includes producing and d ...
-
Client Success Manager
1 day ago
Ascend Clinical New York, United States**Client Success Manager** · **Location: Remote/New York** · **Why Ascend Clinical?** · **Come work for a company that is transforming the industry.** · We are Ascend, a prominent clinical laboratory in the United States with among the highest testing volumes. Our utilization of ...
-
Customer Success Manager
1 day ago
SoPost New York, United StatesSoPost is one of the UK's fastest growing technology companies and we are thoroughly disrupting the product sampling space. Our technology is used by many of the world's leading brands to run the most powerful sampling campaigns online, with a focus on relevance, data and analyti ...
-
Customer Success Manager
3 days ago
iSpot New York, United Statescompetes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of som ...
-
Customer Success Manager
1 week ago
S&P Global New York, United States**About the Role**: · **Grade Level (for internal use)**: 09 · **About the Role**: Customer Success Manager · **The Team**: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long ...
Customer Success Manager - New York, United States - Fortanix
Description
About Us:
Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.
With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security.
Join the revolution
Why work with us?
We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.
In tackling the hardest problems, we believe that working together will produce better solutions.
Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix's DSM solutions.
What you will deliver:
Requirements
Must Have:
Desirable:
Benefits
Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply